Data Management Specialist

Zafify; Delhi; On-site; INR 450,000 - 600,000; Full time

Job summary

Zafify is seeking a proactive Data Management & Client Relations Executive in Delhi to manage customer databases, coordinate engagement activities, and execute communication campaigns. You will strengthen client relationships through personalized messaging and targeted outreach.

Ideal candidates have strong communication, high attention to detail, and the ability to manage large customer records with confidentiality.

Qualifications

• Graduate in any discipline preferred.
• 1–2 years of experience in customer relations, database management, CRM, or marketing support preferred.
• Freshers with good communication skills and computer knowledge may also apply.

Responsibilities

• Maintain and regularly update customer databases and contact records.
• Manage client information including birthdays, anniversaries, preferences, and event history.
• Send personalized birthday, anniversary, festive, and special occasion messages to clients.
• Coordinate and execute bulk WhatsApp, SMS, and email campaigns for promotions, offers, and events.
• Ensure accuracy, confidentiality, and proper organization of customer information.
• Follow up with clients for feedback, engagement, and relationship building.
• Coordinate with marketing and operations teams for campaign planning and execution.
• Prepare reports related to customer engagement and campaign responses.
• Maintain organized digital records and communication history.
• Support initiatives for repeat business and customer retention.

Skills

MS Excel

Google Sheets

WhatsApp Business

CRM tools

Bulk messaging platforms

Strong communication

Organized

Confidentiality

Education

Graduate in any discipline

Tools

WhatsApp Business

CRM tools

Bulk messaging platforms

Job description

Data Management & Client Relations Executive

Department

Customer Relations / Marketing / Operations

Reporting To

Business Head / Operations Manager / Marketing Manager

Job Summary

We are looking for a proactive, organized, and customer-focused Data Management & Client Relations Executive to manage and maintain customer databases, coordinate customer engagement activities, and execute communication campaigns. The role focuses on strengthening customer relationships through personalized greetings, promotional outreach, and regular engagement activities.

The ideal candidate should have strong communication skills, attention to detail, and the ability to manage customer records efficiently while maintaining professionalism and confidentiality.

Key Responsibilities

• Maintain and regularly update customer databases and contact records.
• Manage client information including birthdays, anniversaries, preferences, and event history.
• Send personalized birthday, anniversary, festive, and special occasion messages to clients.
• Coordinate and execute bulk WhatsApp, SMS, and email campaigns for promotions, offers, and events.
• Ensure accuracy, confidentiality, and proper organization of customer information.
• Follow up with clients for feedback, engagement, and relationship building.
• Coordinate with marketing and operations teams for campaign planning and execution.
• Prepare reports related to customer engagement and campaign responses.
• Maintain organized digital records and communication history.
• Support initiatives for repeat business and customer retention.

Required Skills

• Good knowledge of MS Excel and Google Sheets.
• Familiarity with WhatsApp Business, CRM tools, and bulk messaging platforms.
• Strong communication and interpersonal skills.
• Organized and detail-oriented working style.
• Basic understanding of customer relationship management.
• Ability to manage and handle large customer databases efficiently.
• Professional and courteous communication approach.

Qualifications

• Graduate in any discipline preferred.
• 1–2 years of experience in customer relations, database management, CRM, or marketing support preferred.
• Freshers with good communication skills and computer knowledge may also apply.

Preferred Industry Experience

• Hospitality
• Catering
• Restaurants
• Luxury Events
• Customer-facing businesses

Key Attributes

• Friendly and professional personality
• Strong organizational and coordination skills
• Consistent follow-up and execution ability
• Customer-focused mindset
• Ability to maintain confidentiality and professionalism

Working Days: Monday to Saturday

Work Timings: 9:30 AM to 6:00 PM