Digital Officer – Virtual Relationship Manager

TP; Ahmedabad District; On-site; INR 180,000 - 300,000; Full time

Job summary

TP offers a role in customer service handling remote and walk-in support for diverse customer segments. The position covers both remote channels and service-center interactions, focusing on routine inquiries and issue resolution.

The incumbent will coordinate with production and distribution teams, ensuring smooth order handling and customer satisfaction, while applying basic procedures and tools with guidance as needed.

Qualifications

• Provides remote and on-site customer service for business and end-consumer customers.
• Operates with moderate supervision and follows standard procedures.

Responsibilities

• Provide remote customer service via phone, online chat, or text.
• Act as liaison between customers, production and distribution departments.
• Provide walk-in customer service in service centers.
• Resolve routine issues independently with occasional process improvements.

Skills

Remote Customer Service

Distribution Center Customer Service

Customer support

Walk-in service center

Problem solving

Education

Vocational or basic technical education

Tools

Job procedures and tools

Job description

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including:

• Remote Customer Service: Providing customer service and support via phone, online chat, or text including: Call center-based customer support in response to a high volume of low complexity inquiries Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries
• Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including: Acting as liaison between customers, production and distribution departments related to specific customer orders
• Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets
• Positions on this level requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or basic technical education
• Requires moderate supervision
• Can solve routine issues independently, with occasional deviations or improvement to standard procedures