Data Centre Toolsets Analyst

Barclays; Pune District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A global banking institution is seeking a Data Centre Toolsets Analyst in Pune. This role involves managing technical infrastructure, supporting Location Strategy projects, and resolving complex issues to ensure operational stability. Candidates should have experience with C# or Python, SQL, and Windows Server management. This full-time position offers the opportunity to work in a dynamic environment in the banking and financial services industry.

Qualifications

• In-depth technical knowledge and experience in assigned area of expertise.
• Thorough understanding of underlying principles and concepts within the area of expertise.
• Ability to drive continuous improvement.

Responsibilities

• Support delivery of Location Strategy projects and manage technical infrastructure.
• Resolve complex technical issues while minimizing disruption.
• Develop service management functions for support.

Skills

C# or Python coding experience

SQL

Windows Server and application management

Job description

Data Centre Toolsets Analyst at Barclays

Location: Pune, India

The Data Centre Toolsets Analyst role is responsible for supporting the delivery of Location Strategy projects, managing technical infrastructure, and ensuring high quality and governance standards.

Purpose of the role

To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

Accountabilities

• Provision of technical support for the service management function to resolve more complex issues for a specific client or group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.
• Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
• Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self‑service opportunities and knowledge sharing.
• Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
• Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
• Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
• Proactively assess support activities, implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.

Analyst Expectations

• Perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in assigned area of expertise.
• Thorough understanding of underlying principles and concepts within the area of expertise.
• If the position has leadership responsibilities, demonstrate leadership behaviours to create an environment for colleagues to thrive and deliver consistently excellent standard.
• For an individual contributor, develop technical expertise in work area, acting as an advisor where appropriate.
• Partner with other functions and business areas.
• Take responsibility for end results of team’s operational processing and activities.
• Escalate breaches of policies/procedure appropriately.
• Take responsibility for embedding new policies/procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Maintain and continually build an understanding of how own sub‑function integrates with function.
• Make evaluative judgements based on analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through application of technical experience.
• Guide and persuade team members and communicate complex/sensitive information.
• Act as contact point for stakeholders outside of the immediate function while building a network of contacts outside the team and external to the organisation.

Required Skills

• C# or Python coding experience.
• SQL.
• Windows Server and application management.

Highly Valued Skills

• Change, Problem and Incident management understanding.
• Initiative, pro‑active attitude.

Seniority Level

Associate

Employment Type

Full‑time

Job Function

Information Technology

Industry

Banking and Financial Services

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship, as well as the Barclays Mindset – to Empower, Challenge and Drive.