Senior Application Support Analyst

Barclays

Pune City

On-site

INR 800,000 - 1,200,000

Full time

14 days+

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Job summary

A leading international bank in Pune City is seeking a Senior Application Support Analyst to enhance their critical technology infrastructure. You will provide 24/7 support, manage incidents, and ensure system stability using mainframe technologies like Cobol and DB2. The ideal candidate should possess strong analytical skills and an ITIL v3 certification. Join us to drive innovation and ensure exceptional customer experiences.

Qualifications

Mainframe skills, strong analytical and troubleshooting capabilities.
Ability to work under pressure and communicate effectively.
Experience in incident/problem management and business analysis.

Responsibilities

Monitor and maintain critical technology infrastructure.
Provide technical support for complex issues.
Perform preventative maintenance and ensure system stability.

Skills

Cobol

JCL

DB2

IMS DB/DC

CICS

ITIL v3 certification

REXX

Job description

Join us as a Senior Application Support Analyst at Barclays, where you'll lead the development of our digital landscape, driving innovation and excellence.

You will utilize cutting-edge technology to enhance our digital offerings, ensuring exceptional customer experiences. As a Mainframe Senior Application Support Analyst, you will be responsible for UKBA and Customer System & Risk production support, operating in a follow-the-sun mode with a focus on delivering excellent service to colleagues and customers. Your duties include incident and problem management across UKBA and Customer System & Risk Services.

This role involves meeting the bank's SLA for incident management, participating in MIM calls, and supporting 24/7/365 systems.

To succeed, you should have experience with:

Mainframe skills: Cobol, JCL, DB2, IMS DB/DC, CICS
Flexible approach and ability to work under pressure
Effective communication and collaboration skills
Strong analytical and troubleshooting skills for production issues
Understanding of Mainframe logs and flow analysis
System maintenance, health review, and batch job management
Knowledge of REXX is a plus
ITIL v3 certification

Additional valued skills include incident/problem management, business analysis, independent working ability, and excellent communication skills. The role requires providing 24/7 support and handling pressure situations effectively.

This position is based in Pune.

Purpose of the role: To monitor and maintain the bank’s critical technology infrastructure and resolve complex technical issues with minimal disruption.

Key responsibilities:

Providing technical support to resolve complex issues for specific clients
Performing preventative maintenance and using monitoring tools to ensure system stability
Maintaining a knowledge base for issue resolution and self-service
Analyzing logs and error messages to identify root causes and resolve issues
Implementing automation, monitoring, capacity management, and resilience enhancements
Proactively identifying risks and issues, and taking appropriate remediation actions

Expectations for analysts:

Impact related to team operations
Partnering with other functions and business areas
Responsibility for operational processing and activities
Escalating policy breaches and embedding new policies
Advising and influencing decision-making
Managing risks and controls, ensuring compliance with rules and regulations
Understanding how their sub-function contributes to organizational objectives
Making evaluative judgments and solving problems based on technical experience
Communicating effectively with stakeholders and external contacts

All colleagues are expected to embody Barclays Values: Respect, Integrity, Service, Excellence, and Stewardship, and demonstrate the Barclays Mindset: Empower, Challenge, and Drive.

Seniority level