Application support - Trade and working capital

Barclays; Pune City; On-site; INR 600,000 - 900,000; Full time

Job summary

A global financial services company is seeking an Application Support Analyst in Pune, India. This role involves providing technical support, executing maintenance tasks, and driving automation in service delivery. Candidates should demonstrate strong problem-solving abilities and technical expertise. Embrace key values such as respect and integrity while contributing to a dynamic team environment.

Qualifications

• In-depth technical knowledge in assigned area required.
• Experience performing technical support tasks is essential.
• Ability to analyze system logs and user reports.

Responsibilities

• Provide technical support for service management functions.
• Execute preventative maintenance tasks on hardware and software.
• Analyze system logs to identify root causes of issues.

Skills

Technical support

Problem-solving

Collaboration

Automation

Job description

Overview

Application Support Analyst - Trade & Working Capital at Barclays. Responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. You will help evolve our digital landscape, driving innovation and excellence to deliver unparalleled customer experiences.

Responsibilities

• Provide technical support for the service management function to resolve complex issues for a client or group of clients; develop the support model and service offering to improve service to customers and stakeholders.
• Execute preventative maintenance tasks on hardware and software; use monitoring tools and metrics to identify, prevent and address potential issues and ensure optimal performance.
• Maintain a knowledge base with detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
• Analyze system logs, error messages and user reports to identify root causes of hardware, software and network issues; implement resolutions by fixing or replacing faulty components, reinstalling software, or applying configuration changes.
• Drive automation, monitoring enhancements, capacity management, resiliency, business continuity management, front-office support and stakeholder management.
• Identify and remediate or raise potential service-impacting risks and issues through appropriate processes.
• Proactively assess support activities, implementing automation where appropriate to maintain stability and drive efficiency; tune monitoring tools, thresholds and alerts to ensure issues are detected promptly.

Analyst Expectations

• Perform prescribed activities in a timely, high-standard manner, driving continuous improvement.
• Demonstrate in-depth technical knowledge in the assigned area and a thorough understanding of underlying principles.
• Lead or contribute as part of a team, including coordinating resources and supporting professional development.
• Demonstrate Barclays values and leadership behaviors where applicable; for individual contributors, develop technical expertise and act as an advisor where appropriate.
• Collaborate with other functions and business areas; take responsibility for end results and risk management in line with relevant rules, regulations and codes of conduct.
• Maintain an understanding of how the sub-function integrates with the broader function and the organisation’s products, services and processes.
• Make evaluative judgments based on factual information; resolve problems using acquired technical experience and precedents.
• Communicate complex information clearly to stakeholders outside the immediate function.

All colleagues are expected to demonstrate Barclays values of Respect, Integrity, Service, Excellence and Stewardship and to embrace Barclays Mindset.

Location

Pune, India