Application Support Analyst – Trade & Working Capital

Barclays; Pune City; On-site; INR 700,000 - 1,100,000; Full time

Job summary

A leading banking and financial services firm seeks an Application Support Analyst in Pune. This role involves providing technical support, executing maintenance tasks, and analyzing system issues. Ideal candidates should possess strong technical and communication skills, with a focus on continuous improvement and risk management. Join us to drive innovation and enhance customer experiences through technology.

Qualifications

• In-depth technical knowledge and experience in the assigned area.
• Strong understanding of underlying principles and concepts.
• Strong communication skills to convey complex information.
• Experience with troubleshooting across hardware, software and networks.

Responsibilities

• Provide technical support to resolve complex issues for clients.
• Execute preventative maintenance tasks on hardware and software.
• Analyze system logs and user reports to identify root causes.
• Assess support activities and implement automations where appropriate.
• Drive automation, monitoring, capacity management, resiliency and business continuity.
• Identify and remediate or raise risks and issues through proper processes.
• Proactively assess activities and tune monitoring to detect issues promptly.

Skills

Risk and controls

Change and transformation

Business acumen

Strategic thinking

Digital and technology proficiency

Technical support

Tools

Monitoring tools

Job description

Overview

Application Support Analyst – Trade & Working Capital. Join to apply for the Application Support Analyst – Trade & Working Capital role at Barclays.

This role supports the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. You will help evolve our digital landscape, drive innovation and excellence, and harness technology to strengthen our digital offerings and customer experiences. This role is based in Pune.

Responsibilities

• Provide technical support for the service management function to resolve complex issues for a specific client or group of clients. Develop the support model and service offering to improve service to customers and stakeholders.
• Execute preventative maintenance tasks on hardware and software; utilize monitoring tools and metrics to identify, prevent, and address potential issues and ensure optimal performance.
• Maintain a knowledge base with detailed documentation of resolved cases for future reference, self-service opportunities, and knowledge sharing.
• Analyze system logs, error messages, and user reports to identify root causes of hardware, software, and network issues; provide resolutions by fixing or replacing faulty components, reinstalling software, or applying configuration changes.
• Automation, monitoring enhancements, capacity management, resiliency, business continuity, front office support, and stakeholder management.
• Identify and remediate or raise potential service-impacting risks and issues through appropriate processes.
• Proactively assess support activities, implementing automations where appropriate to maintain stability and drive efficiency. Tune monitoring tools, thresholds, and alerting to ensure issues are detected promptly.

Qualifications and capabilities

• Identify and demonstrate critical skills relevant for success in the role, including risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology proficiency, alongside job-specific technical skills.
• Perform activities in a timely, high-standard manner with a focus on continuous improvement.
• In-depth technical knowledge and experience in the assigned area; strong understanding of underlying principles and concepts.
• Demonstrate leadership or technical advisory capability as appropriate; for individual contributors, develop technical expertise and act as an advisor when needed.
• Ability to partner with other functions and business areas; take ownership for outcomes and manage risk and controls in line with relevant rules and codes of conduct.
• Strong communication skills to guide team members and convey complex information; act as a point of contact for stakeholders outside the immediate function.

Employment details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Information Technology
• Industries: Banking and Financial Services

All colleagues are expected to demonstrate Barclays Values of Respect, Integrity, Service, Excellence and Stewardship, and the Barclays Mindset to Empower, Challenge and Drive.