Associate Systems Operations

Betanxt Inc; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

BetaNXT is seeking a Computer Operator for its Bangalore-based 3rd shift Operations team. The role focuses on batch processing, monitoring mainframe systems, and ensuring SLA compliance, with rotating schedules that adapt monthly.

You will work closely with US and Bangalore teams to meet client needs and maintain system health. Ideal candidates have 2+ years in IBM mainframe environments (z/OS), experience with JCL, ZEKE, TSO/SDSF/ISPF, and incident management tools, plus strong communication

Qualifications

• Background in mainframe processing and financial services environments.
• Experience with incident management processes and client interaction.
• Proactive and professional approach with strong problem-solving skills.
• Ability to prioritize tasks and work independently.
• Willingness to work 3rd shift, weekends, and holidays as needed.

Responsibilities

• Conduct successful batch processing and ensure timely job completion.
• Monitor mainframe health and related systems; perform issue documentation and resolution.
• Escalate clearly and promptly to support teams when required.
• Communicate effectively with internal and external clients.
• Adhere to SLAs and maintain accurate operational records.
• Collaborate with US and Bangalore teams on shift handoffs.

Skills

Mainframe processing

Incident management

Customer interaction

Excellent communication

Rotating shift readiness

Tools

ZEKE scheduling

TSO SDSF ISPF

NDM FTP

DASD VTS HMCs

Remedy ServiceNow

Office 365

Outlook

TEAMS

Job description

BetaNXT is a leading provider of frictionless wealth management infrastructure, real-time data solutions, and an enhanced advisor experience. We invest in platforms, products, and partnerships to accelerate growth for the ecosystem we serve. Our connective approach empowers our clients to deliver a comprehensive, end-to-end advisor and investor experience. BetaNXT is a premier provider of technology, data, and operations as services to a rich client base of wealth managers, institutional wealth firms, and digital brokers. It is comprised of three industry-leading businesses which, combined, provide end-to-end solutions across the investment lifecycle.

Job Description:

Computer Operator – Mainframe

We are currently seeking an experienced professional with a mainframe background to join the BETA Computer Operations department as a Computer Operator.

The Operations department supports the BETA core business and is staffed 24x7x365. Working with the 3 rd shift Operations team, t he ideal candidate will help manage the department’s daily workload while developing in the role of meeting our clients’ evolving needs.

Position Summary

The open position will be based in Bangalore and will cover 3 rd shift hours (US time) - 0030 ET to 0930 ET.

The Bangalore staff works a rotating schedule that changes on a monthly basis.

Weekend shifts are required, as is the ability to work holidays (US and India) and also overtime when needed.

Along with the rest of the 3 rd shift Operations team members in both the US and Bangalore, the candidate would be responsible for a large variety of tasks on a daily basis including (but not limited to) the following:

• Successful batch processing.
• Ensuring all SLAs are met.
• Documenting, managing, and resolving issues.
• Clear and timely escalation to support teams when needed.
• Clear and timely communication with internal and external clients.
• Monitoring the function and health of the mainframe and associated systems / platforms.

Qualifications

• Background in mainframe processing, financial services, incident management, and customer interaction.
• Experience with Windows laptops and software, including Office 365, Outlook, and TEAMS is required.
• A proactive and professional approach to duties is essential, as is excellent investigative and problem-solving skills.
• Ability to prioritize tasks and work independently is also highly desirable.
• Ability to learn new tools and procedures rapidly, as well as the ability to retain and apply learned knowledge on a daily basis.
• Excellent verbal and written communication skills are necessary, as is the ability to effectively communicate in a timely and professional manner with both internal and external clients.
• Minimum of 2 years’ experience with an IBM mainframe z/OS environment is desired, including experience in the following areas:

• JCL knowledge, including overrides and job restarts
• Use of scheduling packages (ZEKE)
• Use of TSO (SDSF / ISPF)
• Experience with file transfer processes (NDM and FTP) as well as basic network understanding.
• Knowledge of IBM devices and processes (DASD, VTS, HMCs, IPL and PORs)
• Experience in incident management processes and tools (REMEDY, ServiceNow)