Lead - Learning and Development 3

Genpact Ltd.; Gurugram District; Hybrid; INR 2,800,000 - 4,000,000; Full time

Job summary

Genpact Ltd. is seeking a Lead – Learning and Development in Gurugram, India, to own the L&D agenda for the LDT function and drive upskilling for new hires. You will curate Genome LSS content, design and deliver workshops, and lead certification roadmaps in BB/MBB programs.

You will apply agile, data-driven approaches, collaborate with business leaders, and manage learning programs and budgets while reporting impact on employee performance.

Qualifications

• Bachelor/masters degrees in HR, IR, psychology or related field.
• Certified Instructional Designer - KPMG certification.
• Strong skills in agile, change management, info design and leadership.

Responsibilities

• Own the L&D agenda and integration & upskilling for all new hires in the LDT function.
• Owning LSS skill channel on Genome - content curation, upgrade, set up/ re-design, Specialist connect
• Driving Genome for LDT – tracking, reporting, Specialist connects, ideal profile set up
• Learning Workshop design & execution
• Applying various LSS tools on GB qualified & approved project by Business Leader to achieve efficiency gains and increased customer happiness
• Participate as panellists in panel reviews for BB / MBB projects
• Design & execution of certification roadmaps – BB/ MBB
• Design of new learning programs (LSS+ Digital) for the organization
• Leadership updates/ reviews
• Design for Accelerate learning, LDT grand slam and execution
• Develop and execute learning and development strategies; Identify training needs and design relevant learning programs; Collaborate with department heads to align training initiatives with organizational goals; Evaluate training effectiveness and report outcomes; Manage budgets and resources.

Skills

Agile Methodology

Application Development

Change Management

Content Management

Content Strategy

Data Reporting

Executive Presence

People Leadership

Program Implementation

Storytelling

English Proficiency (C1)

Education

Bachelor's - HR/Industrial Relations

Bachelor's - Human Resource Management

Bachelor's - Psychology

Master's - Business Administration

Master's - Human Resource Management

Certified Instructional Designer - KPMG

Job description

Lead - Learning and Development

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting‑edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• Own the L&D agenda and integration & upskilling for all new hires in the LDT function
• Owning LSS skill channel on Genome - content curation, upgrade, set up/ re-design, Specialist connect
• Driving Genome for LDT – tracking, reporting, Specialist connects, ideal profile set up
• Learning Workshop design & execution
• Applying various LSS tools on GB qualified & approved project by Business Leader to achieve the desired efficiency gains and increased customer happiness
• Participate as panellists in panel reviews for BB / MBB projects
• Approver for system accesses – Progear (various groups), Lean workflow
• Design & execution of certification roadmaps – BB/ MBB
• Design of new learning programs (LSS+ Digital) for the organization, program management, execution – eg Lean Digital ambassadors, Ops BB
• Leadership updates/ reviews
• Design for Accelerate learning, LDT grand slam and execution
• Any new content design/ curation on need basis
• Working with vendor for new module development – need basis
• Facilitating LSS sessions in learning workshop / Sharpen the saw/ Guru connects
• Develop and execute learning and development strategies; Identify training needs and design relevant learning programs; Collaborate with department heads to align training initiatives with organizational goals; Evaluate the effectiveness of training programs and implement improvements as needed; Conduct training sessions or workshops for employees; Stay up-to-date with industry trends and best practices in learning and development; Track and report on training outcomes and impact on employee performance; Manage learning and development budgets and resources.

Qualifications

Bachelors - HR/Industrial Relations, Bachelors - Human Resource Management, Bachelors - Psychology, Masters - Business Administration, Masters - Human Resource Management

Certifications Certified Instructional Designer - KPMGKPMG

Required Skills Agile Methodology, Application Development, Change Management, Content Management, Content Strategy, Data Reporting, Executive Presence, People Leadership, Program Implementation, Storytelling

Language English Language Proficiency - Advanced - C1

Additional Job Location - Job Type Regular Master Skill List - Learning and Development Remote Type - Hybrid Work Shift - Day Job (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.