D2C Customer Sales & CRM Executive Fashion Apparel

Madneel Ventures; Faridabad District; On-site; INR 201,000 - 246,000; Full time

Benefits offered by this job

Performance-Based Incentives

Career Growth Opportunities

Job summary

Madneel Ventures Pvt. Ltd. is seeking a proactive D2C Customer Sales & CRM Executive to manage customer enquiries via WhatsApp, Instagram, Facebook, website and phone, and convert them into sales for Madneel Women and Madneel Kids.

The role blends customer service with sales, requires 1–3 years of Inside Sales/E-commerce experience, strong communication, and ability to follow up on orders and abandon carts, with COD, delivery queries, and CRM data maintenance.

Qualifications

• 1–3 years of experience in Inside Sales, D2C Sales, CRM, Customer Service or E-commerce Sales.
• Experience with a D2C/e-commerce company preferred.
• Strong communication and follow-up skills.

Responsibilities

• Handle customer enquiries through WhatsApp, Instagram, Facebook, website and phone.
• Help customers with product selection, sizing, pricing and order placement.
• Convert enquiries into confirmed orders and follow up on incomplete purchases.
• Coordinate with the e-commerce and dispatch teams for order issues.
• Maintain customer data in CRM/Excel/Sheets and track follow-ups.

Skills

Inside Sales

CRM

Customer Service

E-commerce Sales

Follow-up

Tools

Excel

Google Sheets

Job description

D2C Customer Sales & CRM Executive Fashion / Apparel

Company: Madneel Ventures Pvt. Ltd.
Brands: Madneel Women | Madneel Kids
Location: Delhi NCR
Experience: 1–3 Years
Salary: 18,000–22,000/month + Performance Incentives
Job Type: Full-Time | Work from Office

About the Role

Madneel Ventures Pvt. Ltd. is looking for a proactive and customer-focused D2C Customer Sales & CRM Executive to manage customer enquiries and convert them into sales for our fashion brands Madneel Women and Madneel Kids.

The candidate will interact directly with customers through WhatsApp, Instagram, Facebook, website and phone calls, helping them with product selection, sizing, orders, delivery, exchanges and other queries.

This is a customer service + sales role. We are looking for someone who can not only assist customers but also actively follow up and convert enquiries into orders.

Key Responsibilities

• Handle customer enquiries through WhatsApp, Instagram, Facebook, website and phone.
• Help customers with product selection, sizing, pricing and order placement.
• Convert incoming customer enquiries into confirmed orders.
• Follow up with interested customers who have not completed their purchase.
• Follow up on abandoned carts and potential sales opportunities.
• Confirm COD orders wherever required.
• Help reduce COD cancellations and RTOs through timely customer communication.
• Handle customer queries related to delivery, exchanges, returns and order status.
• Coordinate with the e-commerce and dispatch teams for order-related issues.
• Maintain customer and lead information in CRM/Excel/Google Sheets.
• Maintain proper follow-up dates and customer interaction history.
• Follow up with existing customers for repeat purchases and new collections.
• Assist with WhatsApp customer campaigns and product launches.
• Collect customer feedback and communicate recurring issues to management.
• Maintain professional and positive communication with customers.

Candidate Requirements

• 1–3 years of experience in Inside Sales, D2C Sales, CRM, Customer Service or E-commerce Sales.
• Experience with a D2C/e-commerce company preferred.
• Strong communication and follow-up skills.
• Good spoken Hindi and working English.
• Comfortable handling customers over phone and WhatsApp.
• Comfortable using Instagram and Facebook for customer communication.
• Basic knowledge of Excel/Google Sheets.
• Customer-focused and sales-oriented approach.
• Ability to handle multiple customer conversations and follow-ups.
• Fashion/apparel experience will be an advantage but is not mandatory.

Key Performance Indicators

Performance will be measured on:

• Customer enquiry response time
• Enquiry-to-order conversion
• Sales generated
• Abandoned-cart recovery
• COD confirmation
• Reduction in avoidable RTO/cancellations
• Repeat orders
• Customer follow-up completion
• Customer satisfaction

Who Should Apply?

We are looking for someone who enjoys talking to customers, has strong follow-up skills and is comfortable working with sales targets.

Candidates who have previously handled WhatsApp sales, D2C customers, online sales, telecalling, inside sales or e-commerce customer support are encouraged to apply.

Compensation: 18,000–22,000/month + Performance-Based Incentives

Strong performers will have opportunities to grow into Senior D2C Sales / CRM / Customer Experience roles as Madneel expands.