Cyber Butler

HypTechie; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

HypTechie is seeking a Cyber Butler to provide first-level technical support at premium hotels in Mumbai, based onsite at Trident & Oberoi Hotels. You will resolve Wi‑Fi issues, support LAN infrastructure, and maintain high service standards for guests and staff.

As a junior role (1–3 years), you will work under a partner payroll model, performing L0 support for CPE and network incidents, and assisting field engineers during resolutions and events.

Qualifications

• B.Sc. / BE / B.Tech in Electronics, IT or related field required.
• 1–3 years of experience in network support or technical helpdesk.

Responsibilities

• Provide Level 0 support for CPE/LAN infrastructure.
• Resolve Wi-Fi and networking issues for guests and staff.
• Support hotel staff using Team Internet platform.
• Deliver on-demand Wi‑Fi support during events.
• First responder for Wi-Fi and LAN incident troubleshooting.
• Escort field engineers during incident resolutions.
• Conduct periodic Wi-Fi audits in guest rooms.
• Maintain grooming and professional conduct in line with hotel standards.

Skills

CCNA trained or certified

LAN/Wi-Fi troubleshooting

Basic network diagnostics

Education

B.Sc. / BE / B.Tech in Electronics, IT

Job description

Location: Mumbai Suburban / Navi Mumbai (Trident & Oberoi Hotels)
Employment Type: Full-Time
Experience Level: Junior (1 to 3 years)

About the Role:

We are hiring a Cyber Butler to provide first-level technical support and ensure seamless connectivity experiences for hotel guests and staff. This role is based onsite at luxury hospitality venues (Trident & Oberoi Hotels) in Mumbai and operates under a partner payroll model. As a Cyber Butler, you will be the first point of contact for resolving Wi‑Fi issues, supporting network infrastructure, and maintaining high service quality standards expected in hospitality environments.

Key Responsibilities:

• Provide Level 0 (L0) support for Jio CPE (Customer Premise Equipment) infrastructure.
• Assist with network and Wi‑Fi issues for residents, non-resident guests, and Belvedere members.
• Offer L0 technical support to hotel staff using the “Team Internet” platform.
• Deliver on-demand Wi‑Fi support during events, conferences, and banquets.
• Act as the first responder for Wi‑Fi and LAN‑related incident troubleshooting.
• Escort Jio/Field engineers during incident resolutions or project implementation.
• Conduct periodic Wi‑Fi audits for guest rooms to ensure optimal performance and coverage.
• Maintain excellent grooming and professional conduct in line with hotel standards.

Required Qualifications and Skills:

• Educational Background: B.Sc. / BE / B.Tech in Electronics, IT, or related field.
• Experience: 1–3 years in a network support or technical helpdesk environment.

Technical Skills:

• CCNA trained or certified (preferred)
• Strong knowledge of LAN/Wi‑Fi troubleshooting
• Basic network diagnostics and incident handling

Soft Skills:

• Excellent communication and interpersonal skills for dealing with premium hotel guests.
• Highly disciplined, punctual, and service‑oriented.
• Well‑groomed appearance to match the hospitality industry expectations.

Why Join Us?

• Be part of an exclusive tech‑support team embedded in premium hospitality settings.
• Gain real‑time experience with high‑demand network environments and elite clientele.
• Opportunity to grow in the networking and IT support domain with a reputed brand.