Customs Brokerage Coordinator

Crest Container Lines; Gurugram District; On-site; INR 300,000 - 540,000; Full time

Job summary

Crest Container Lines is seeking a Customs Brokerage Coordinator to support US operations from Gurgaon, with a night shift aligned to US business hours. The role emphasizes precise documentation, cross-functional coordination, and timely updates on shipment status.

Strong English communication and detail orientation are essential for success. The ideal candidate will handle client inquiries, review entries, learn US customs processes, and contribute to compliant, efficient brokerage support in a

Qualifications

• Excellent English communication skills mandatory.
• Strong written and verbal communication.
• Good customer service and interpersonal skills.
• Strong attention to detail and accuracy.
• Good organizational and time-management skills.
• Basic computer and MS Office knowledge.
• Ability to work independently as well as collaboratively.
• Willingness to learn US Customs Brokerage processes.
• Ability to work in a night shift aligned with US business hours.

Responsibilities

• Manage and coordinate customs brokerage documentation for client shipments.
• Support the preparation and filing of ancillary declarations and customs-related documentation.
• Review documents carefully and identify missing information or discrepancies.
• Keep clients updated regarding the status of their customs entries.
• Respond to client queries professionally and within defined timelines.
• Coordinate with internal teams and relevant stakeholders to ensure smooth processing.
• Maintain accurate records and documentation related to customs entries.
• Follow established processes, compliance requirements and service standards.
• Develop an understanding of US Customs Brokerage processes and requirements through on-the-job learning and training.

Skills

Excellent English communication

Attention to detail

Organizational skills

Time management

Customer service

Independent work

Willingness to learn

Night shift flexibility

Education

Any Graduate

Tools

MS Office

Job description

Job Title: Customs Brokerage Coordinator US Operations

Location: Gurgaon, Haryana
Department: Customs Brokerage (CHB)
Employment Type: Full-Time, Regular
Work Schedule: Monday to Friday
Shift Timing: 8:30 PM 5:30 AM IST
Reports To: Customs Brokerage Manager

We are looking for a Customs Brokerage Coordinator to support our US Customs Brokerage operations. The role involves managing documentation, coordinating with clients and internal teams, supporting customs entry-related activities, and ensuring timely updates on shipment/entry status.

This is a US-facing role, therefore excellent English communication skills both written and verbal are essential.

The position is suitable for candidates who are detail-oriented, organized, customer-focused and willing to learn the US Customs Brokerage process.

Industry experience is preferred but not mandatory for the right candidate with strong communication skills and a learning attitude.

Key Responsibilities

• Manage and coordinate customs brokerage documentation for client shipments.
• Support the preparation and filing of ancillary declarations and customs-related documentation.
• Review documents carefully and identify missing information or discrepancies.
• Keep clients updated regarding the status of their customs entries.
• Respond to client queries professionally and within defined timelines.
• Coordinate with internal teams and relevant stakeholders to ensure smooth processing.
• Maintain accurate records and documentation related to customs entries.
• Follow established processes, compliance requirements and service standards.
• Ensure that
• Develop an understanding of US Customs Brokerage processes and requirements through on-the-job learning and training.

Candidate Profile

We are looking for someone who has:

• Excellent English communication skills mandatory.
• Strong written and verbal communication.
• Good customer service and interpersonal skills.
• Strong attention to detail and accuracy.
• Good organizational and time-management skills.
• Basic computer and MS Office knowledge.
• Ability to work independently as well as collaboratively.
• Willingness to learn US Customs Brokerage processes.
• Ability to work in a night shift aligned with US business hours.

Experience

• Previous experience in Customs Brokerage, Freight Forwarding, Logistics, Shipping, Import/Export Documentation or related fields will be an advantage.
• Freshers may also be considered if they demonstrate excellent communication skills, attention to detail and a strong willingness to learn.
• Salary: Competitive package based on candidate's experience and skills.

Education

Any Graduate

Shift & Working Days -Monday to Friday | 8:30 PM to 5:30 AM IST

Why Join Us?

• Opportunity to work with US Customs Brokerage operations
• Exposure to international logistics and freight forwarding
• Opportunity to learn from experienced industry professionals
• Structured learning and on-the-job training
• Opportunity for long-term career growth in international logistics