Manager - Customs Brokerage / Operations

Express Global Logistics; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Express Global Logistics in Bengaluru is seeking a Senior Manager / Manager - Operations / Customs Brokerage to oversee daily CHA operations, ensuring efficiency, compliance, and customer satisfaction. You will provide strategic leadership, coordinate with team and management, and drive seamless customs brokerage processes.

The role requires a minimum of a bachelor’s degree (diploma in customs/EXIM preferred) and at least five years in a managerial CHA or customs operations position, with strong

Qualifications

• Bachelor's degree in a related field; diploma preferred.
• Minimum 5 years of managerial CHA or customs ops experience.
• Strong knowledge of Customs & Allied Act and procedures.
• Experience with ODG cargo and coordination with ports, CFS, shipping lines.
• Proficient in MS Office Suite.

Responsibilities

• Oversee and manage daily CHA operations of the branch to ensure efficiency and effectiveness.
• Mentor and guide the CHA team, setting and achieving performance goals.
• Develop and implement strategies for optimal CHA operations execution.
• Maintain high standards of customer service, ensuring timely responses to inquiries.
• Monitor and analyze daily CHA activities for consistency and compliance.
• Ensure compliance with company policies, customs laws, and regulatory requirements.
• Collaborate with other teams to align growth strategies and operational goals.
• Handle complex shipments personally to ensure timely resolution.
• Oversee timely clearance of import/export consignments within timelines.
• Ensure compliance with Customs and Allied Act requirements.
• Address queries raised by customs authorities.
• Stay updated on procedural changes and communicate updates to HQ.
• Minimize operational costs by eliminating unnecessary expenses.
• Represent the company in trade facilitation meetings with customs.

Skills

Leadership

Communication

Regulatory knowledge

Problem solving

Team mentorship

Education

Bachelor's degree

Diploma in Customs/EXIM

Tools

Microsoft Office

Excel

Outlook/Teams

ERP systems

Job description

Manager - Customs Brokerage / Operations

6 Years

BANGALORE

Full-Time

Senior Manager / Manager - Operations / Customs Brokerage

Position Overview: The Senior Manager / Manager - Operations / Customs Brokerage is responsible for overseeing daily Customs House Agent (CHA) operations within the branch, ensuring efficiency, compliance, and customer satisfaction. This role involves strategic leadership, operational oversight, and close coordination with team members and management to drive seamless customs brokerage processes.

Key Responsibilities

• Oversee and manage the daily CHA operations of the branch to ensure efficiency and effectiveness.
• Mentor and guide the CHA team, setting and achieving performance goals.
• Develop and implement strategies for optimal CHA operations execution.
• Maintain high standards of customer service, ensuring timely responses to customer inquiries and prompt resolution of issues.
• Monitor and analyze daily CHA activities for consistency and compliance.
• Ensure compliance with company policies, customs laws, and regulatory requirements.
• Collaborate with other teams and management to align on growth strategies and operational goals.
• Personally handle critical and complex shipments, ensuring timely completion and problem resolution.
• Oversee the timely clearance of import/export consignments, adhering to defined timelines.
• Ensure compliance with the Customs and Allied Act requirements for all shipments.
• Proactively address and resolve any queries or issues raised by customs authorities.
• Stay updated on procedural changes in customs, ports, and Container Freight Stations (CFS), and communicate relevant updates to headquarters.
• Minimize operational costs by identifying and eliminating unnecessary expenses.
• Represent the company in trade facilitation meetings with customs to address operational concerns.
• Define Key Result Areas (KRA) and Key Performance Indicators (KPI) for team members and conduct periodic performance appraisals.
• Ensure adherence to Health, Safety, and Environment (HSE) standards across operations.

Requirements

• Education: Minimum Bachelor’s degree required. Diploma in Customs, EXIM, or related fields is preferred.
• Credentials: G or F Category Customs pass holder.
• Experience: Minimum of 5 years in a managerial role, specifically in CHA or customs operations.
• Technical Knowledge: Strong understanding of Customs & Allied Act, laws, and procedures.
• Operational Expertise: Experience in cargo operations, especially handling Out of Gauge (ODG) cargo and coordinating with customs, ports, CFS, shipping lines, transporters, and surveyors.
• Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Leadership Skills: Strong communication and mentorship abilities.
• Problem Solving: Self-starter with strong problem-solving skills and attention to detail.
• Efficiency Focus: Ability to streamline operations, drive continuous improvement, and reduce costs.

This position offers the opportunity to lead a dynamic team, ensure regulatory compliance, and directly impact the efficiency and profitability of customs operations. If you are passionate about customs brokerage and have a drive for operational excellence, we encourage you to apply.