Customer Trust Lead

Commvault; Telangana; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Commvault seeks a Customer Trust Lead to support customer and prospect security and compliance inquiries and build confidence in Commvault’s posture. As part of Trust, you’ll explain security concepts to diverse audiences and guide discussions toward business outcomes across security, privacy, data governance, AI, and resilience.

You’ll engage with enterprise customers in a SaaS/tech context, assess risk, review contract language with Legal, and collaborate with internal teams to provide timely,

Qualifications

• 5+ years of experience in security, trust, risk or compliance.
• Excellent written and verbal communication across audiences.
• Experience in customer-facing roles within SaaS/technology.
• Knowledge of security and privacy frameworks and standards.

Responsibilities

• Serve as a primary point of contact for customer-facing security and compliance inquiries.
• Clearly explain security, privacy, data governance, AI, and resilience posture to technical and non-technical audiences.
• Assess and communicate risk with focus on business impact and mitigation strategies.
• Review security- and compliance-related contract language with Legal and stakeholders.
• Collaborate cross-functionally to provide accurate, timely responses.
• Represent the Commvault brand externally with professionalism and sound judgment.

Skills

Security and trust domain expertise

Customer-facing communication

Risk assessment and mitigation

Policy and framework knowledge

Tools

SOC 2

ISO 27001

NIST

Job description

The Opportunity:

Commvault is seeking a Customer Trust Lead to support customer and prospect security and compliance inquiries and help build confidence in Commvault’s security, privacy, and resilience posture. As a member of the Trust organization, this role serves as a key external-facing representative, engaging with customers to explain security and compliance concepts and guide discussions toward meaningful, business-aligned outcomes across security, privacy, data governance, AI, and resilience.

What you’ll do…

• Serve as a primary point of contact for customer-facing security and compliance inquiries, including questionnaires, due diligence requests, and customer calls.
• Clearly explain Commvault’s security, privacy, data governance, AI, and resilience posture to both technical and non-technical audiences.
• Assess and communicate security and compliance risk at the appropriate level, helping customers move beyond unnecessary detail to focus on true business impact and effective mitigation strategies.
• Review security- and compliance-related contract language and customer requirements in partnership with Legal and other internal stakeholders.
• Collaborate cross-functionally to provide accurate, consistent, and timely responses.
• Represent the Commvault brand externally with exceptional professionalism, polish, and sound judgment.

Who you are?

• 5+ years of experience
• Thorough knowledge of broad security, trust, risk, or compliance topics
• Experience in customer-facing roles.
• Strong understanding of information security, privacy, and risk management principles.
• Excellent written and verbal communication skills, with the ability to explain complex topics clearly and credibly.
• Experience supporting enterprise customers in a SaaS or technology environment.
• Expertise with common security and compliance frameworks and standards (e.g., SOC 2, ISO 27001, NIST, privacy regulations).
• Customer-focused, calm, and confident in high-stakes or ambiguous situations.
• Able to balance attention to detail with big-picture judgment.
• Collaborative, pragmatic, and trusted by both customers and internal teams.

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About Commvault

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email [e-mail] any inquiries not related to an accommodation please reach out [e-mail].

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