Commvault Backup Administrator

Quess IT Solutions; Bengaluru; Hybrid; INR 1,500,000 - 2,100,000; Full time

Job summary

Quess IT Solutions is seeking a Data Protection Engineer to manage and support Commvault deployments for enterprise customers. You will troubleshoot complex issues, maintain case ownership, and provide timely updates while delivering high-quality service remotely.

The role requires 5+ years in technical support or system administration, with strong knowledge of storage, backups, and infrastructure. A technical degree is essential, and ongoing training is encouraged.

Qualifications

• BS Computer Science, Electrical Engineering or other technical degree or equivalent.
• 5+ years of Technical Support or System administration/operations experience, with a preference for Storage/Backup/Infrastructure.
• Excellent diagnostic and troubleshooting skills.
• Experience with modern Operating Systems, Networking Concepts, and Computer Security.

Responsibilities

• Interact with customers by phone and email to resolve problems.
• Troubleshoot and resolve complex customer issues.
• Maintain case ownership and provide periodic updates to customers.
• Meet or exceed customer account needs and identify delivery improvements.
• Work remotely on enterprise level customers and develop domain expertise.

Skills

Incident management

Ticket handling

Release/changes

Performance monitoring

Troubleshooting

Run book management

Infrastructure management

Technical process consistency

Education

BS Computer Science

Electrical Engineering

Equivalent technical degree

Tools

Commvault

Operating Systems

Networking concepts

Computer Security

Job description

Data Protection Engineer

The Opportunity

We have an outstanding opportunity for a Data Protection Engineer in our Commvault Managed

Services team. This team will interact directly with customers and customer environments to provide

day-to-day operational management of our customers Commvault solution. The ideal candidate will

have experience within the areas of incident management, ticket handling, release/changes,

performance monitoring, basic trouble shooting, run book management, infrastructure management

and technical process consistency.

What you’ll do

• Successfully interact with customers through phone and email as you solve their problems
• Troubleshoot and resolve complex customer issues
• Maintain case ownership and keep customers advised of progress on their issues by

contacting them periodically with updates.

• Consistently meet/exceed customer account needs; find opportunities to enhance delivery

of company service and support goals.

• Dedication to the success and satisfaction of our customers
• Work independently and as a team to come up with the best solutions to a customer

problem.

• Work remotely on enterprise level customers and dark sites
• Develop domain expertise of assigned Customers
• Exercise good judgment when working outside defined practices and procedures; accurately

close incidents for known errors without the need for functional customer concern; Increase

potential areas for improvement to standard operating procedures (SOPs) to team

leadership.

• Keep current on new releases, updates and changes to Customer Run Book content.
• Continually pursue ongoing training and development opportunities to advance skills and, in

turn, ability to effectively deliver to Customers.

• Maintain accuracy of all reports/audits and client documentation.
• Ensure journal entries to the CRM Database are accurate, concise and timely.
• Maintain an ongoing awareness of the Customer base and ensure delivery against

contractual obligations.

• Architect Commvault software solutions to address customer needs. Suggest these solutions

to the customer proactively in order to continuously expand and improve customer

deployment of Commvault.

• Develop requirements and design for Commvault software modifications and enhancements.

Actively work with developers to implement and test these enhancements.

• Contribute to the development of Commvault software standard methodologies, reporting,

and monitoring tools.

• Develop domain expertise of assigned client/partners product lines, equipment APRs, SOPs,

Bugs and applicable fixes.

• Work independently with a focused direction while making valuable contributions and giving

to overall team performance.

Who you are

• BS Computer Science, Electrical Engineering or other technical degree or equivalent

experience.

• 5+ years of experience in Technical Support or System administration/operations, with

preference for experience in Storage, Backup, or Infrastructure

• Excellent diagnostic and troubleshooting skills.
• Experience with modern Operating Systems, Networking Concepts, and Computer Security

concepts

• Solid understanding of Commvault solutions required.
• Understanding backup theory and design. Backup and data management fundamentals
• Demonstrable ability to apply ticket data, product documentation and other resources to

research and resolve client technical issues.

• Strong customer services/satisfaction ethic.
• Excellent telephone etiquette, including strong verbal communication and listening skills.
• Solid written communication skills.
• Solid attention to detail.
• Technical skill; ability to learn new technologies quickly and then leverage gained knowledge.
• Must be able to work productively and autonomously without significant assistance; must be

able to multi-task and effectively prioritize within a high volume/time sensitive environment.

• Enjoy working in a highly technical team environment
• Customer focused approach with strong customer service skills
• Very well organized and able to effectively prioritize work