Technical Specialist - Tier 1 (Client)

Commvault; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Personal accident cover

Term life cover

Job summary

Commvault is seeking a Customer Support Technical Specialist - Associate to handle customer inquiries, provide remote assistance, and manage incident queues. The role focuses on resolving complex technical issues across Windows and Linux environments with emphasis on clear communication and customer empathy.

Ideal candidates will have 3+ years in enterprise support, familiarity with virtualization (VMware, Hyper-V) and storage concepts, and a willingness to learn advanced technologies such as

Qualifications

• Minimum 3+ years of industry-based experience.
• Solid technical foundation across Operating Systems (Windows/Linux) and Networking.
• Proven technical experience and strong troubleshooting with good communication and empathy.
• Opportunity to learn IntelliSnap and other challenging technologies.

Responsibilities

• Provide remote assistance to customers with their technical issues.
• Maintain personal assigned incident queues and keep customers updated.
• Keep incident backlog and aged calls within defined ranges.
• Maintain Customer Satisfaction levels to within or above defined targets.

Skills

Customer Support

OS & Networking

Troubleshooting

Communication

Tools

VMware

Hyper-V

IntelliSnap

Job description

We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.

What to know:

• Commvault doesnotconduct interviews by email or text.
• We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.

Technical Specialist - Associate (Client)

The Opportunity:

The Customer Support Technical Specialist - Associate is the technical role within the Customer Support organisation. This role entails taking calls from the assigned technology queue and assisting customers with their technical queries and issues.

What you’ll do…

• Provide remote assistance to customers with their technical issues
• Maintain personal assigned incident queues, keeping customers updated
• Keep incident backlog and aged calls within defined ranges
• Maintain Customer Satisfaction levels to within or above defined

Who you are?

This role requires a minimum of 3+ yrs. of industry-based experience, using enterprise level platforms and applications.

• Customer Support Associates must have a solid technical foundation across areas such as Operating Systems (Wintel or Unix/ Linux), & Networking.
• They should have proven technical experience and sound troubleshooting They should have good communication skills and customer empathy.
• Engineers tackle issues end to end - be it Deployment, Configuration, Backups, Archiving, Restores, Replication, Performance benchmarking etc across a broad spectrum of cutting-edge technologies listed below -
• On prem hypervisors - VMware, MSFT Hyper-V
• FS - Windows File Systems
• Also, as a bonus engineers will have the opportunity to learn and work on challenging technologies like IntelliSnap using storage arrays from vendors like Netapp, Nutanix, DellEMC, HDS, HPE etc

You’ll love working here because...

• Continuous professional development, product training, and career pathing
• An inclusive company culture, an opportunity to join our Community Guilds
• Personal accident cover and Term life cover

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email [e-mail] For any inquiries not related to an accommodation please reach out to [e-mail] .