Technical Specialist Associate (Media Management)

Commvault; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Innovative training

Career pathing

Tuition reimbursement

Car lease program

Personal accident cover

Job summary

Commvault Bengaluru seeks a Technical Specialist Associate (Media Management) to troubleshoot and resolve storage-related issues across SAN/NAS environments. You will work with backup software and collaborate with development teams to identify robust solutions, ensuring high uptime for enterprise customers.

The role emphasizes remote desktop support, multi-tasking, and strong customer relations in a 24/7 shift, with opportunities for labs and ongoing training in a distributed team.

Qualifications

• 2+ years of technical/customer support experience.
• Detailed knowledge of administration and troubleshooting in storage technologies.
• Strong understanding of SAN and NAS and related networking concepts.

Responsibilities

• Troubleshoot and resolve critical support problems.
• Interact with customers via phone and email to address issues.
• Perform root cause analysis and provide examples of software bugs.
• Recreate problems in-house and work with development teams for solutions.
• Provide remote desktop support and work with enterprise level customers.

Skills

Troubleshooting

Remote support

Storage systems

SAN/NAS

Linux

Tools

Veritas

Symantec

Backup Exec

NetBackup

VEEAM

TSM

Job description

About Commvault

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.

Technical Specialist Associate (Media Management)

The Opportunity:

The Customer Support Associate works within a team of technical support professionals aimed at delivering technical solutions for Commvault’s customer base.

This customer base has a wide range of technical ability, and this role has no ceiling, you will be responsible for an issue from initial pick-up all the way to working with the development team on identifying a possible solution.

This position is part of our Media Management group in our Customer Support Center. This is an excellent opportunity for innovative and collaborative technologists to join a distributed team that has led the industry in satisfaction seven years in a row. We offer innovative training, exciting colleagues, and the opportunity to grow with us.

Our team is focused around but not limited to backups of storage technologies within the Commvault suite, this includes SAN, NAS, NetApp, storage appliances. We are a source of expertise for not just our customer base but also our partners and consultants on site.

What you'll do:

• Troubleshoot and resolve critical support problems.
• Troubleshoot customer issues using remote desktop software.
• Optimally interact through phone and email with customers as you address their problems.
• Dedication to the success and satisfaction of our customers
• Recreation of problems in house
• Root Cause Analysis and / or provision of examples of software bug
• Working independently and as a team to come up with the best solutions to a customer problem.
• Providing outstanding phone-based support for a variety of sophisticated, time critical issues.
• Using and sharing your knowledge of a wide range of technologies
• Working remotely on enterprise level customers and dark sites
• Having the opportunity to build labs and simulators.
• Ability to be involved in product BETA testing.
• Contributing to our Solutions Engine and online forums
• Be available to work in 24/7 shift.

Who you are:

• At least 2+ years of technical/customer support experience
• Detailed knowledge of administration and trouble shooting in storage technologies (think troubleshooting via the event logs, acquiring crash and application dumps, analyzing network packets, windows firewall, VSS).
• Solid understanding of SAN & NAS.
• Networking and troubleshooting connectivity, name resolution and performance-based issues with OS and/or hardware. Microsoft clustering technologies and TCP/IP and DNS
• Understanding backup theory and design. Backup and data management fundamentals
• Previous experience with backup software such as Veritas, Symantec, Backup Exec, Shadow Protect, NetBackup, Networker, Avamar, VEEAM, or TSM is a plus.
• Linux Skills - desirable
• Previous experience fixing / addressing enterprise environments.
• Strong customer relations skills.
• Strong multi-tasking and prioritization skills.
• Strong written and verbal communication skills.
• Excellent teammate.
• Prior Security and Saas experience strongly preferred.

You'll love working here because:

• Continuous professional development, product training, and career pathing
• Annual health check-ups, Car lease Program, and Tuition Reimbursement
• Personal accident cover and Term life cover

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email [e-mail]. For any inquiries not related to an accommodation please reach out to [e-mail].