Customer Trainer

Intuitive; Bengaluru; Hybrid; INR 1,200,000 - 2,000,000; Full time

Job summary

Intuitive in Bengaluru seeks a Customer Trainer to deliver da Vinci System technology training to surgeons, OR staff, and assistants across multiple specialties, reporting to the Training Manager. The role emphasizes continuous improvement and collaboration with engineering and training research teams.

Responsibilities include conducting training at centers and remote sites, leading specialized programs and events, gathering data to assess program effectiveness, and supporting product

Qualifications

• High capacity and excellent problem-solving skills.
• Solid organizational skills and ability to operate independently.
• Professional work ethic.
• Solution oriented.
• Excellent oral and written communication skills.
• Strong interpersonal skills.
• High capacity to learn in a fast-paced environment.
• Commitment to self-development.
• Ability to work in a team environment.
• Ability to be flexible with hours of operation.
• Ability to travel up to 40%.

Responsibilities

• Conduct da Vinci Surgical System training programs for surgical teams at designated training centers and remote centers.
• Lead and support Specialized training programs and Society events. This includes supporting the needs of the surgeon educators and course participants.
• Conduct surveys to gather data and measure program effectiveness.
• Act as subject matter expert for internal projects, as needed: New product development; Training material/protocol development; Training research initiatives.
• Work with the Training team in a creative, dependable, and flexible manner to improve existing training programs.
• Train the sales force to conduct in-services and system technology skills development activities with customers on new and established products.
• Occasional support of the da Vinci System in a hospital operating room.
• Support da Vinci Surgical System troubleshooting and maintenance at the training center.
• Manage training center logistics, inventory and training calendars.
• Maintain all capital equipment, including but not limited to the cleaning and sterilization of instruments and accessories.
• Support positive relationships between external training center personnel and ISI management.
• Contribute to the organization’s quarterly goal achievements.
• Develop competency in: da Vinci System Technology; da Vinci System applications and advanced technology; OR Efficiency; Training Pathway process; Training/coaching techniques/methodologies.

Skills

Problem-solving

Organizational skills

Professional work ethic

Solution oriented

Communication skills

Interpersonal skills

Teamwork

Travel flexibility

Job description

Job Description

Primary Function of Position
The Customer Trainer will report directly to the Training Manager for their region. This training professional will deliver da Vinci® System technology training and facilitate surgeon-led training for surgeons, first assistants, and OR staff from a variety of surgical specialties including urology, gynecology, general surgery and cardiothoracic surgery. The Customer Trainer will be actively involved in the continuous improvement of training programs and provide support for customer training, engineering and training research initiatives.

Essential Job Duties

• Conductda Vinci® Surgical System training programs for surgical teams at designated training centers and remote centers
• Lead and support Specialized training programs and Society events. This includes supporting the needs of the surgeon educators and course participants
• Conduct surveys to gather data and measure program effectiveness
• Act as subject matter expert for internal projects, as needed
  • New product development
  • Training material/ protocol development
  • Training research initiatives
• Work with the Training team in a creative, dependable, and flexible manner to improve existing training programs
• Train the sales force to conduct in-services and system technology skills development activities with customers on new and established products
• Occasional support of theda Vinci® System in a hospital operating room
• Supportda Vinci® Surgical System troubleshooting and maintenance at the training center
• Manage training center logistics, inventory and training calendars
• Maintain all capital equipment, including but not limited to the cleaning and sterilization of instruments and accessories
• Support positive relationships between external training center personnel and ISI management
• Contribute to the organization’s quarterly goal achievements
• Develop competency in the following:
  • da Vinci® System Technology
  • da Vinci® System applications and advanced technology
  • OR Efficiency
  • Training Pathway process
  • Training/coaching techniques/methodologies

Required Skills and Experience

• High capacity and excellent problem-solving skills
• Solid organizational skills and ability to operate independently
• Professional work ethic
• Solution oriented
• Excellent oral and written communication skills
• Strong interpersonal skills
• High capacity to learn in a fast-paced environment
• Commitment to self-development
• Ability to work in a team environment
• Ability to be flexible with hours of operation
• Ability to travel up to 40%

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