CUSTOMER SUPPORT – VOICE PROCESS

Vrinda International; Kolkata District; On-site; INR 223,000 - 335,000; Full time

Job summary

Vrinda International in Kolkata is hiring for Customer Support - Voice Process. Role requires handling inbound/outbound calls, resolving queries, and driving upsell opportunities. Immediate joiners only with 1–3 years BPO experience and a willingness to work 11:00 AM to 7:00 PM, Monday to Saturday, in-office.

Female applicants only for this position, with face-to-face interview and domestic or international BPO experience welcome. Stable work history and a degree are required.

Qualifications

• 1–3 years of experience in Voice Process / BPO.
• Inbound or Outbound calling experience.
• Upselling / Cross-selling experience is mandatory.
• Stable work history required.
• Domestic or International BPO experience accepted.

Responsibilities

• Handle inbound and outbound customer calls.
• Resolve customer queries professionally.
• Identify customer needs and provide suitable solutions.
• Drive upselling and cross-selling opportunities.
• Maintain customer satisfaction and service quality.
• Follow process guidelines and achieve targets.

Skills

Communication skills

Voice process

Customer service

Upselling

Education

Any Degree

Job description

Welcome to Vrinda International's Talent Portal

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Join thousands of professionals who've advanced their careers through Vrinda International. Create your profile today and let's connect your talent to global opportunities!

Job Description

HIRING | HIRING | CUSTOMER SUPPORT - VOICE PROCESS

Location: Kolkata [Work From Office]

Qualification: Any Degree

Notice Period: Immediate Joiners Only

Work Timings: 11:00 AM - 7:00 PM, Monday to Saturday

Interview: Face-to-Face Only

Gender: Female

KEY RESPONSIBILITIES

• Handle inbound/outbound customer calls
• Resolve customer queries professionally
• Identify customer needs and provide suitable solutions
• Drive upselling and cross-selling opportunities
• Maintain customer satisfaction and service quality
• Follow process guidelines and achieve assigned targets

Requirements

MUST-HAVE REQUIREMENTS

1-3 years of experience in Voice Process / BPO

Inbound or Outbound calling experience

Upselling / Cross-selling experience is mandatory

Stable work history is required

Domestic or International BPO experience accepted