CUSTOMER SUPPORT – VOICE PROCESS

Vrinda International; Kolkata District; On-site; INR 300,000 - 420,000; Full time

Job summary

Vrinda International in Kolkata is hiring for a Customer Support – Voice Process role. You will handle inbound and outbound calls, resolve queries, and drive upselling while maintaining service quality.

The role requires 1–3 years experience in voice/BPO, any degree, immediate joining, 11:00 AM to 7:00 PM, Monday to Saturday, onsite at Kolkata.

Qualifications

• 1–3 years of experience in Voice Process / BPO.
• Inbound or outbound calling experience.
• Upselling or cross-selling experience is mandatory.
• Stable work history is required.
• Domestic or international BPO experience accepted.

Responsibilities

• Handle inbound/outbound customer calls.
• Resolve customer queries professionally.
• Identify customer needs and provide suitable solutions.
• Drive upselling and cross-selling opportunities.
• Maintain customer satisfaction and service quality.
• Follow process guidelines and achieve assigned targets.

Skills

Voice process

Inbound/outbound calling

Upselling experience

Customer support

Education

Any Degree

Job description

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Job Description

HIRING | HIRING | CUSTOMER SUPPORT – VOICE PROCESS

Location: Kolkata [Work From Office]

Qualification: Any Degree

Notice Period: Immediate Joiners Only

Work Timings: 11:00 AM – 7:00 PM, Monday to Saturday

Interview: Face‑to‑Face Only

Gender: Female

KEY RESPONSIBILITIES

• Handle inbound/outbound customer calls
• Resolve customer queries professionally
• Identify customer needs and provide suitable solutions
• Drive upselling and cross‑selling opportunities
• Maintain customer satisfaction and service quality
• Follow process guidelines and achieve assigned targets

Requirements

MUST-HAVE REQUIREMENTS

• 1–3 years of experience in Voice Process / BPO
• Inbound or Outbound calling experience
• Upselling / Cross‑selling experience is mandatory
• Stable work history is required
• Domestic or International BPO experience accepted