Customer Support Associate

Talent Acquaintance; Khordha; On-site; INR 300,000 - 540,000; Full time

Job summary

Talent Acquaintance in India is seeking a customer support professional to respond to inquiries and resolve issues with courtesy. The role emphasizes delivering accurate information and maintaining strong product knowledge.

You'll work in a fast-paced environment, manage multiple chats, and collaborate with internal teams to enhance the customer experience, while consistently meeting performance metrics. Candidates should be adaptable and detail-oriented.

Qualifications

• Excellent written and verbal communication skills.
• Ability to manage multiple chats simultaneously in a fast-paced environment.
• Strong problem-solving and critical thinking abilities.
• Proficient in using computer applications and software.
• Ability to adapt to changing processes and procedures.
• Strong attention to detail and accuracy.

Responsibilities

• Respond to customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance metrics such as first call resolution rate and customer satisfaction scores.

Skills

Communication skills

Chat handling

Problem solving

Software proficiency

Adaptability

Attention to detail

Tools

CRM software

Job description

Roles and Responsibility

• Respond to customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance metrics such as first call resolution rate and customer satisfaction scores.

Job Requirements

• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple chats simultaneously.
• Strong problem-solving and critical thinking skills.
• Proficient in using computer applications and software.
• Ability to adapt to changing processes and procedures.
• Strong attention to detail and ability to maintain accuracy.