Customer Support Associate

Talent Acquaintance; Chennai District; On-site; INR 200,000 - 360,000; Full time

Job summary

Talent Acquaintance is seeking a customer support professional to respond to customer inquiries and resolve issues in a courteous and timely manner. The role emphasizes accurate product/service information and strong communication, with a focus on maintaining high product knowledge.

In this position, you will collaborate with internal teams to improve the customer experience, adapt to evolving processes, and consistently meet performance metrics such as first contact resolution and satisfaction

Qualifications

• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple chats simultaneously.
• Strong problem-solving and critical thinking skills.
• Proficient in using computer applications and software.
• Ability to adapt to changing processes and procedures.
• Strong attention to detail and accuracy.

Responsibilities

• Respond to customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Meet or exceed performance metrics such as first call resolution rate and customer satisfaction scores.

Skills

Communication skills

Multitasking

Problem solving

Tech proficiency

Adaptability

Attention to detail

Tools

MS Office

Job description

Roles and Responsibility

• Respond to customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance metrics such as first call resolution rate and customer satisfaction scores.

Job Requirements

• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple chats simultaneously.
• Strong problem-solving and critical thinking skills.
• Proficient in using computer applications and software.
• Ability to adapt to changing processes and procedures.
• Strong attention to detail and ability to maintain accuracy.