Customer Support (Turkish speaker)

goFLUENT; India; Presencial; INR 350 000 - 520 000; Tempo integral

Resumo da oferta

goFLUENT in India seeks a Learning Consultant to guide language learners, explain products, and collaborate with internal teams to deliver excellence.

You will respond to learner inquiries across phone, email, and chat, call students to maximize resource use, and help optimize processes with empathetic, high-quality support in English. Turkish language is a plus.

Qualificações

• 1 year of experience in customer service.
• Internet savvy and proficient in MS Office, Google Docs and Open Office.
• Advanced level of English (verbal and written).
• Bachelor's/College Degree in any field.

Responsabilidades

• Become an expert and maintain a full understanding of our products and services.
• Explain it to new learners starting a goFLUENT Training.
• Guide learners on their language journey and address concerns with solutions.
• Reply to learners' requests on phone, email, chat, etc.
• Ensure smooth communication with internal teams.
• Call students to encourage use of available resources.
• Proactively optimize internal procedures and improve response quality.

Conhecimentos

Communication skills

Turkish (native)

Empathy

Organized

Formação académica

Bachelor's degree

Ferramentas

MS Office

Google Docs

Open Office

Descrição da oferta de emprego

As a Learning Consultant, you'll be at the heart of our customer experience, connecting with learners, guiding them on their language journey,and collaborating with our internal teams to deliver excellence.

If you're driven by making a difference and thrive in a supportive, customer-focused environment, we’d love to have you on board!

What You'll Do

• Become an expert and maintain a full understanding of our products and services. Explain it to our new learners who are starting a goFLUENT Training

• Offer the learner the best journey possible, by understanding the expectations and being efficient in giving the solutions to concerns the learner might face

• Reply to our learners requests on several communication channels (phone, email, chat, etc.)

• Ensure a smooth and efficient communication with internal teams

• Call students to encourage them to take full advantage of the available resources

• Be proactive in order to optimize our internal procedures, improve the quality of our responses and raise learners feedback

You’ll love this job if you

• Are outstanding at communicating, both orally and written (Turkish is your mother tongue)

• Have a previous successful experience in customer support

• Are very empathic and able to solve complex conversations in order to give a smile to customers

• Are an organized, responsive, adaptable, sincere, and autonomous person

We are looking for

• 1 year ofexperience in customer service

• Internet savvy and proficient in MS Office, Google Docs and Open Office

• Advanced level of English (verbal and written)

• Bachelor's/College Degree in any field

What we offer

Our culture is unlike anywhere else. Starting day one of your #lifeatgoFLUENT, tons of awesome perks and benefits await you, including:

• Dynamic, startup-like experience within the security of a fast-growing, 26-year old Swiss-based company.

• Learn from top executives and visionaries in the learning and language market.

• The experience of joining an innovative organization with an international, vibrant working environment.

• Full on-boarding and fast ramp mentoring program leading candidate to success.

• World-class learning experience by being a goFLUENT learner. Learn from one of our 49 business languages!

• Ability to work from any of our 20+ offices around the world.

• Exciting team-building events.

Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide: https://www.gofluent.com/us-en/careers/