Fluent English Technical Support Consultant Global

SupportYourApp; Bengaluru; Remote; INR 2,281,000 - 3,802,000; Full time

Benefits offered by this job

Remote work

USD salary

Fixed schedule

International environment

Referral bonuses

Job summary

SupportYourApp is hiring a skilled customer and technical support specialist in Bengaluru, offering fully remote collaboration with USD compensation. The role requires 3-5 years of experience in support, strong English skills, and knowledge of payments ecosystems.

You will troubleshoot, analyze data, and coordinate with engineering to resolve complex issues while maintaining client satisfaction. The position emphasizes a proactive attitude, solid tech tool proficiency (SQL, Postman, MongoDB,

Qualifications

• Excellent English skills (C1) for spoken and written communication.
• 3-5 years of experience in customer and technical support.
• Proven knowledge of payments ecosystem mechanisms.
• Ability to troubleshoot using databases and other technical tools.
• Excellent customer-facing skills to ensure a positive experience.
• Strong analytical thinking and research skills.
• Ability to identify when escalation to Engineering is required.
• Positive, proactive, responsible attitude.
• Reliable personal computer and stable internet connection.

Responsibilities

• Deliver outstanding technical support via emails and video calls.
• Collaborate with internal teams to investigate and resolve customer issues efficiently.
• Represent the company by ensuring a positive customer experience throughout the issue resolution process.
• Develop strong product knowledge to provide accurate guidance and support.
• Assist customers with customized reports and analysis using data visualization tools.
• Monitor and troubleshoot connection issues using internal and external tools.
• Maintain detailed records of customer interactions and resolutions.
• Escalate complex technical issues to engineering teams for timely resolution.
• Maintain deep understanding of client solutions and meet KPI.

Skills

English (C1)

3-5 years exp in support

Payments knowledge

Tech tools

Customer facing

Analytical thinking

Escalation to Eng

Reliable internet

Tools

SQL

Postman

MongoDB

Tableau

Snowflake

Job description

Job Description:

What you will do:

• Deliver outstanding technical support via emails and video calls;
• Collaborate with internal teams to investigate and resolve customer issues efficiently;
• Represent the company by ensuring a positive customer experience throughout the issue resolution process;
• Develop strong product knowledge to provide accurate guidance and support;
• Assist customers with customized reports and analysis using data visualization tools;
• Monitor and troubleshoot connection issues using internal and external tools;
• Maintain detailed records of customer interactions, troubleshooting steps, and resolutions within the support ticketing system;
• Escalate complex technical issues to engineering teams when required to ensure timely resolution;
• Maintain deep understanding of client solutions and meetKPI.

What you need to succeed in this role:

• Excellent English skills (at least C1 for both spoken and written);
• 3-5 years of experience in customer and technical support role is a must;
• Proven knowledge of the payments ecosystem mechanisms;
• Ability to troubleshoot using databases & other technical tools;
• Excellent customer-facing skills to ensure a positive customer experience;
• Strong analytical thinking and research skills;
• Ability to identify when an escalation to the Engineering team is required;
• Positive, proactive and responsible attitude;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 45 Mbps–download and 20 Mbps–upload).

Will be a great plus:

• Experience with SQL \ Postman;
• Experience with MongoDB , Tableau, Snowflake;
• QA background.

Benefits:

• Fixed schedule: Monday–Friday, 10 AM - 6 PM GMT+3
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also –internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Internal job code: 3F1