Customer Support Technician

Jain International Trade Organisation - India; Jaipur; On-site; INR 167,000 - 279,000; Full time

Job summary

Impressive Star Softwares in Jaipur is seeking a proactive Technical Support Executive to provide software support to clients, with focus on Tally and related products. The role involves diagnosing problems, offering timely solutions, and maintaining professional communication to ensure customer satisfaction.

The position is entry-level, onsite in Jaipur, and requires strong customer service skills and a willingness to learn about software products and troubleshooting processes.

Qualifications

• Entry-level role requiring basic customer service and technical support aptitude.

Responsibilities

• Handle customer queries via phone, email, remote access, and WhatsApp.
• Provide troubleshooting and support for Tally and other software products.
• Install, configure, and update software as required.
• Document customer issues and resolutions for internal tracking.
• Follow up with customers to ensure problem resolution and satisfaction.

Skills

Customer Service

Job description

Impressive Star Softwares • Jaipur • Posted about 23 hours ago • Updated about 23 hours ago

Job Type: FullTimePermanent

Location: Jaipur

Work Mode: Onsite

Experience: EntryLevel

Travel Requirements:

Skills:

Customer Service

We are looking for a proactive and customer-focused Technical Support Executive to provide software support to our clients. The role involves understanding customer issues, diagnosing problems, and providing timely solutions, mainly for Tally and other software products offered by Impressive Star.

Responsibilities

• Handle customer queries via phone, email, remote access, and WhatsApp.• Provide troubleshooting and support for Tally and other software products.• Install, configure, and update software as required.• Identify recurring issues and share insights with the team for improvement.• Document customer issues and resolutions for internal tracking.• Follow up with customers to ensure problem resolution and satisfaction.• Coordinate with the development team for escalated or technical issues.• Maintain professionalism and ensure quick response time.