Customer Support Technician

JITO; Jaipur; On-site; INR 167,000 - 246,000; Full time

Job summary

Impressive Star Softwares in Jaipur is seeking a proactive, entry-level Technical Support Executive to assist clients with software issues, primarily for Tally and related products.

You will diagnose problems, guide customers to solutions, and work with the team to improve service quality, with onsite support and quick response expectations.

Qualifications

• Entry-level position requiring basic customer service skills.

Responsibilities

• Handle customer queries via phone, email, remote access, and WhatsApp.
• Provide troubleshooting and support for Tally and other software products.
• Install, configure, and update software as required.
• Identify recurring issues and share insights with the team for improvement.
• Document customer issues and resolutions for internal tracking.
• Follow up with customers to ensure problem resolution and satisfaction.
• Coordinate with the development team for escalated or technical issues.
• Maintain professionalism and ensure quick response time.

Skills

Customer Service

Job description

Impressive Star Softwares Jaipur Posted about 23 hours ago Updated about 23 hours ago

Job Type: FullTimePermanent

Location: Jaipur

Work Mode: Onsite

Experience: EntryLevel

Travel Requirements:

Skills:

Customer Service

We are looking for a proactive and customer-focused Technical Support Executive to provide software support to our clients. The role involves understanding customer issues, diagnosing problems, and providing timely solutions, mainly for Tally and other software products offered by Impressive Star.

Responsibilities

• Handle customer queries via phone, email, remote access, and WhatsApp.


• Provide troubleshooting and support for Tally and other software products.


• Install, configure, and update software as required.


• Identify recurring issues and share insights with the team for improvement.


• Document customer issues and resolutions for internal tracking.


• Follow up with customers to ensure problem resolution and satisfaction.


• Coordinate with the development team for escalated or technical issues.


• Maintain professionalism and ensure quick response time.