Customer Support Specialist - CS Pay

CareStack™ - Dental Practice Management; Thiruvananthapuram; On-site; INR 600,000 - 1,000,000; Full time

Job summary

CareStack Pay in India supports US-based customers with a high-impact payments strategy. You will serve as a subject matter expert across payment flows, onboarding, and issue resolution, ensuring successful outcomes for dental practice clients.

The role emphasizes strong communication, CRM familiarity, and the ability to multitask across chats, calls, and email while aligning with product goals and customer success metrics.

Qualifications

• Experience in software or technology platform customer-facing roles.
• Familiar with healthcare/merchant processing/financial products is a plus.
• Experience using help desk software and remote support tools.
• Understanding of how CRM systems work.
• Excellent verbal and written communication and problem-solving skills.
• Multi-tasking abilities.
• Willingness to work in Night Shifts (US shift) is a must.

Responsibilities

• Be a subject matter expert and consultant for payment solutions.
• Support US customers to implement a high outcome payments strategy.
• Carry out Customer Onboarding, Payment process setup and Training.
• Respond to customer queries via phone, email, or chat in a timely manner.
• Identify customer needs and help customers use specific features.
• Assist in product strategy and report product outcomes.
• Collate technical issues and useful discussions with the team.
• Monitor customer complaints and reach out to provide assistance.
• Share feature requests and effective workarounds with stakeholders.

Skills

Customer support

Healthcare payments

Merchant processing

Helpdesk tools

CRM systems

Communication skills

Night shift readiness

Job description

Product Support Specialist – CareStack Pay - US Shift

About Us

Good Methods Global Inc is a global health-tech venture engineering CareStack™ - a powerful practice management cloud platform for dental practices in the US. CareStack™ empowers large dental groups as an all-in-one solution to increase productivity, minimize costs and improve patient dental care. Simply put, CareStack™ is rewriting the rules of what an intelligent solution should look like for dentistry.

CareStack™ is venture funded by same VC funds whose portfolio include Facebook, Flipkart, Freshdesk, Dropbox, BookMyShow, and many other leading technology enterprises.

We are constantly seeking to engage with passionate people with a high degree of personal accountability and an intense passion in building healthcare solutions that make a global impact.

Responsibilities

• Be a subject matter expert and consultant for payment solutions
• Support US customers to implement a high outcome payments strategy
• Carry out Customer Onboarding, Payment process setup and Training.
• Respond to customer queries in a timely and accurate way, via phone, email, or chat
• Identify customer needs and help customers use specific features.
• Assist in product strategy and functioning. Analyze and report product outcome (for example, by testing different scenarios or simulating users and real-life user flows)
• Collating technical issues and useful discussions with the team
• Monitor customer complaints and reach out to provide assistance.
• Share feature requests and effective workarounds with internal and external stakeholders.

Skills and Qualifications

• Experience in software or technology platform customer-facing roles
• Familiar with healthcare/ Merchant processing/Financial products is a plus.
• Experience using help desk software and remote support tools.
• Understanding of how CRM systems work
• Excellent communication (both verbal & written) and problem-solving skills.
• Multi-tasking abilities
• Willingness to work in Night Shits (US shift) is a must.

Location

• Trivandrum

Note

As part of our interview process, we conduct an initial shortlisting to identify candidates who closely match our requirements. While we strive to notify all applicants about their status, if you do not receive a response from us, please understand that your profile has not been shortlisted at this time.