Customer Support Specialist - BPO

3i Infotech; Mumbai, Navi Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

3i Infotech is seeking a BPO Customer Operations Support Specialist in Mumbai to maintain and update customer, order, and quote information in the CSD ERP system. You will ensure data accuracy across records and perform routine data entry and system maintenance to support daily operations.

The role collaborates with Operations, Customer Service, Sales, and other teams to ensure timely updates and high-quality data, enabling efficient processing of customer and operational information.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Experience in data entry, customer service, or admin support is preferred.
• Experience with ERP systems is a plus.

Responsibilities

• Maintain and update customer, order, and quote information in the ERP system.
• Ensure data accuracy across customer and transactional records.
• Perform routine data entry and record maintenance.
• Review and correct data inconsistencies to improve efficiency and reporting.
• Support maintenance of customer master data and related system records.

Skills

Data entry

Customer service

Microsoft Office

ERP systems

Attention to detail

Time management

Communication

Problem solving

Education

High school diploma

Associate degree

Tools

CSD ERP

Job description

Business Process Outsource (BPO) Customer Operations Support Specialist

The Business Process Outsource (BPO) Customer Operations Specialist provides operational and customer support by maintaining accurate data and transaction records within the Company's ERP platform, CSD. This role is responsible for supporting daily business operations through data entry, record management, order and quote maintenance, promise date updates, customer contact information verification, and other system administration activities. The BPO Operations Specialist works closely with Operations, Customer Service, Sales, and other cross-functional teams to ensure data accuracy, timely updates, and efficient processing of customer and operational information. This position plays a critical role in supporting business performance by maintaining high-quality system data and providing administrative support for key operational processes.

Essential Duties and Responsibilities

ERP System Support & Data Management

• Maintain and update customer, order, and quote information within the CSD ERP system.
• Ensure data accuracy and completeness across customer and transactional records.
• Perform routine data entry, system updates, and record maintenance activities.
• Review and correct data inconsistencies to support operational efficiency and reporting accuracy.
• Assist with general system clean-up and ongoing data quality initiatives.
• Support the maintenance of customer master data and related system records.

Order & Quote Support

• Update and maintain order information as directed by Operations and Customer Service teams.
• Manage promise date updates to ensure accurate customer commitments and visibility.
• Verify and update quote contact information to ensure customer records remain current.
• Support the creation, modification, and maintenance of quotes and order records.
• Monitor assigned transactions and ensure timely completion of required updates.

Customer Service & Operational Support

• Provide administrative support for customer service and operational activities.
• Respond to internal requests for information updates and system maintenance.
• Assist in resolving data-related issues by researching records and identifying discrepancies.
• Collaborate with operational personnel to ensure customer and order information is accurate and up to date.
• Provides research and call background support to customer service team members to assist in targeted IGNITE reach out.

Process Improvement & Compliance

• Follow established procedures and work instructions for ERP system maintenance.
• Identify opportunities to improve data accuracy, process efficiency, and workflow effectiveness.
• Maintain confidentiality and security of customer and company information.
• Ensure compliance with company policies, procedures, and data governance standards.

Qualifications

• High school diploma or equivalent required; associate degree or business-related coursework preferred.
• Previous experience in data entry, customer service, administrative support, or business operations preferred.
• Experience working with ERP systems preferred; CSD experience is a plus.
• Experience supporting operational, customer service, or order management functions preferred.
• Proficiency with Microsoft Office applications, including Outlook, Excel, Word, and Teams.
• Ability to work effectively in a fast-paced environment while managing multiple priorities.

Knowledge, Skills & Abilities

• Strong computer proficiency and ability to learn new software systems quickly.
• Working knowledge of Microsoft Office applications.
• ERP system experience preferred.
• Strong attention to detail and commitment to data accuracy.
• Excellent organizational and time management skills.
• Effective written and electronic communication skills.
• Strong problem-solving and critical-thinking abilities.
• Ability to follow established procedures while working independently.
• Customer-focused mindset with the ability to collaborate across multiple departments.
• Ability to manage multiple tasks and meet deadlines with minimal supervision.
• Commitment to maintaining accurate records and supporting continuous process improvement.