Order-To-Cash Operations Coordinator

Pentair; Delhi; On-site; INR 600,000 - 900,000; Full time

Job summary

Pentair in Delhi seeks an experienced Operations Coordinator to oversee order processing, case management, and customer communications in a fast-paced environment. You will coordinate daily workloads, ensure adherence to SOPs, support onboarding, and help maintain data integrity in ERP/CRM systems, delivering clear, proactive updates to internal teams and customers.

With 3+ years in order-to-cash or related roles, you will thrive on process improvements and accurate documentation while upholding

Qualifications

• 3+ years experience in order management or order-to-cash in high-volume environment.
• Experience coordinating daily workflows and prioritizing work.
• Ability to provide real-time guidance and escalation support.
• Experience with ERP/CRM systems (e.g., Salesforce) and case management.
• Strong communication and documentation of interactions.
• Onboarding/training support for new team members.

Responsibilities

• Enter and process customer orders in ERP/CRM, ensuring accuracy.
• Manage order queues and prioritize based on guidelines.
• Handle order adjustments and updates.
• Support EDI and manual order entry processes.
• Respond to inquiries on order status, pricing, and shipments.
• Document all customer interactions in system.
• Manage cases from intake to resolution with structured queue.
• Follow SOPs and ensure data handling compliance.
• Support onboarding and continuous improvement initiatives.

Job description

Job Description

• Coordinate and monitor daily team workloads across order queues and case management systems
• Ensure work is prioritized and executed in alignment with business guidelines (e.g., key accounts, urgent requests)
• Provide real-time support, direction, and escalation assistance to team members
• Act as the first point of contact for operational questions, issue resolution, and workflow clarification
• Support onboarding and training of new team members on systems, SOPs, and best practices
• Ensure team follows all company policies and procedures including but not limited to attendance monitoring and team member availability

Key Responsibilities

• Coordinate and monitor daily team workloads across order queues and case management systems
• Ensure work is prioritized and executed in alignment with business guidelines (e.g., key accounts, urgent requests)
• Provide real-time support, direction, and escalation assistance to team members
• Act as the first point of contact for operational questions, issue resolution, and workflow clarification
• Support onboarding and training of new team members on systems, SOPs, and best practices
• Ensure team follows all company policies and procedures including but not limited to attendance monitoring and team member availability

Order Processing & Transaction Management

• Enter, review, and process customer orders in ERP/CRM systems, ensuring accuracy and completeness
• Manage order queues and prioritize work based on business guidelines (e.g., key customers, urgent requests)
• Perform order adjustments, corrections, and updates as needed
• Support EDI and manual order entry processes, including issue resolution

Customer Support & Communication

• Respond to customer inquiries related to order status, product availability, pricing, and future forward shipment updates
• Provide proactive communication on order confirmations, delays, and changes
• Deliver professional, clear, and solution-oriented responses to customer requests
• Ensure all customer interactions are documented within the system of record (e.g., Salesforce)

Case & Queue Management

• Manage customer service cases from intake through resolution, including assignment and follow-up
• Work cases in a structured queue (e.g., oldest to newest) to meet service expectations
• Route inquiries appropriately when escalation or specialized support is required

Process Compliance & Continuous Improvement

• Follow established SOPs for order entry, payment handling, and customer communication
• Ensure compliance with company policies, including secure handling of customer data and payment information

Relevant Experience

• 3+ years of experience in order management, customer service, or order-to-cash operations in a high-volume environment
• Experience coordinating daily workflows, managing shared queues, and prioritizing work based on business needs and service expectations
• Proven ability to support team members through real-time guidance, issue resolution, and escalation handling
• Hands-on experience processing customer orders, updates, and corrections within ERP, CRM, or case management systems
• Strong background in customer communication, including order status updates, issue resolution, and clear documentation of interactions
• Experience following standardized procedures and maintaining compliance with company policies, data handling requirements, and service standards
• Demonstrated ability to support onboarding, training, and continuous process improvement initiatives

Equal Opportunity Employer

Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.