Customer Support Specialist ( 1 To 5 Years Experience)

Joulestowatts Business Solutions Pvt. Ltd.; Bengaluru; Híbrido; INR 350 000 - 550 000; Tempo integral

Resumo da oferta

Joulestowatts Business Solutions Pvt. Ltd. is seeking a customer support specialist to act as the primary contact for users across social media platforms, addressing technical and product-related queries.

You will troubleshoot a range of issues related to consumer products, printers, PCs, tablets, and connected services, and help customers understand product benefits while maintaining brand voice.

Qualificações

• Respond to technical and product-related queries from customers across social media and support channels.
• Ability to diagnose and resolve simple to complex issues with consumer hardware and software.

Responsabilidades

• Act as the primary contact for customers across social media platforms.
• Provide clear, step-by-step technical guidance to resolve issues with printers, PCs, tablets, and connected services.
• Engage customers and partners, articulating product benefits and brand voice consistently.
• Identify emerging issues and escalate when necessary to improve support and customer satisfaction.
• Share insights with internal teams to inform product development and support processes.
• Recognize sales opportunities during interactions and help generate leads.

Conhecimentos

Customer support

Troubleshooting

Social media engagement

Communication

Descrição da oferta de emprego

Act as the primary contact for customers across social media platforms, responding to technical and product-related queries.

• Provide support and resolve both simple and complex technical issues related to consumer products, maintaining a customer-centric focus.
• Engage positively with customers and partners, articulating the benefits of products and services.
• Utilize logical, methodical approaches to troubleshoot and resolve issues with printers, PCs, tablets, and connected services.
• Offer troubleshooting for a wide range of technical issues across hardware,networking (LAN/WLAN), and software (Windows, macOS, iOS, Android).
• Provide clear, step-by-step technical guidance in an easily understandable manner, ensuring customers are satisfied with resolutions.
• Engage customers on Social Community and social platforms, representing brand voice and tone consistently.
• Proactively identify emerging customer issues and escalated where necessary, while also addressing public sentiment about products.
• Stay up to date with new products and services, including mobile printing technologies, Connected, e-Print, Instant Ink, and related apps.
• Share insights with internal teams to improve customer support processes and product development.
• Recognize salesopportunitiesduring customer interactions and work to generate leads.