Customer Support Specialist

Accelleron India Private Limited; Vadodara; On-site; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Attractive compensation & benefits

Employee Assistance Program

Global parental leave program

Flexible working models

Medical Insurance

On-site creche facility

Annual health check-up

Job summary

Accelleron India Private Limited is seeking a high-caliber customer support engineer to provide top-notch services to internal customers from India. This role involves supporting international order handling, process quotations, and ensuring the delivery of high-quality services.

The ideal candidate has over 5 years of relevant experience, strong interpersonal skills, and a solid understanding of SAP functionalities. This position offers attractive compensation, medical insurance, flexible working models, and more.

Qualifications

• 5+ years of work experience in order handling, preferably with international customers or suppliers.
• Basic knowledge of SAP SD/MM module.
• Willingness to work odd and extended hours.

Responsibilities

• Provide support to LUs on process quotations and order bookings.
• Ensure correct technical specifications and timely invoicing.
• Initiate purchase orders and monitor supplier performance.

Skills

Customer satisfaction

Microsoft Office 365

Communication skills

Interpersonal skills

SAP knowledge

Education

B.Tech / B.E., Dip. Engg. or MBA

Job description

Company Overview

Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy‑duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best‑in‑class products, services, and solutions that are mission‑critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting‑edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.

Role Overview

Accelleron Industries central operations team is looking for a high caliber customer support engineer who provides defined services to the internal customers with the best quality in the most efficient way. Customer support services endeavor to continuously improve upon the process & delivery of techno‑commercial services, with the aim to meet the expectation of the business and to provide harmonious and delightful services to customers across the globe from India. In this role you will be reporting to the customer support manager.

Responsibilities

• To provide support to LUs on process quotations for enquiries received directly or through EUS or service coordinators.
• To register these enquiries in ATURB and ERP (or any other local system).
• Ensuring correct technical specification as per customer needs and commercial terms i.e., pricing, incoterms, texts, export checks, etc.
• To provide support to LUs on order booking in local ERPs which are received directly or through EUS or service coordinators.
• To book these orders in LUs local ERP and ensuring correct spare part delivery to correct address and on time as per customer’s requirement and agreed commercial terms.
• To support LU on placing spare part orders on CHTUS via EDI or ATURB as per the requirements of sales order or safety stock.
• Ensuring to claim all applicable discounts from CHTUS.
• It includes booking of purchase orders in LU’s ERP and support local team in importing the parts if required.
• To ensure timely invoicing of the sales orders after the delivery of goods and collection and booking of all relevant costs.
• To support LUs in maintaining the master data (if required).
• Initiates purchase orders (PO) in the system, according to the Purchase Requisitions and in alignment with standard procedures, ensure appropriate approvals have been completed, confirm delivery with suppliers, monitors and tracks supplier performance to purchase order requirements.
• Monitor open POs and close once process has been completed.
• Track goods received with local and international LDs stakeholders to verify appropriate delivery and ensure invoice processing.
• Optimize the number of suppliers.
• Support the management of preferred vendors (e.g. KPI reporting).
• Handle claims for unsatisfactory service, material or equipment.
• Ensure accuracy of transactional processes (material master data, vendor master data, order processing, interface support to handling quality claims and accounts payable related activities).
• Handling of the APOC issues and keep it up to date.
• Close collaboration with service network and internal customers.
• Handling of contract activity, technical evaluation, contract setup in ATURB and ERP with related transactions activity.

Qualifications

Firm attitude towards delivering end‑to‑end high quality services and customer satisfaction.

Expertise in computer skills, Office 365, especially Excel, Word, PowerPoint.

Basic SAP knowledge and experience on SD/MM module.

5+ years of work‑experience in order handling, preferably in dealing with international customers or suppliers.

Good verbal‑written communication (English).

Willing to work in odd and extended hours.

Should have good interpersonal skills and be able to deal and respect different cultures across the globe.

Academic qualifications: B.Tech / B.E., Dip. Engg. or MBA.

Benefits

• Attractive compensation & benefits
• Employee Assistance Program
• Global parental leave program
• Flexible working models
• Medical Insurance
• On‑site creche facility
• Annual health check‑up