Customer Support Specialist

WNS; Thane; On-site; INR 260,000 - 380,000; Full time

Benefits offered by this job

Competitive salary and incentives

Training and career development

Growth opportunities within the org

Job summary

WNS Global Services in Mumbai/Thane is seeking Customer Service Executives for an International Chat Process. Freshers with excellent English communication can apply; 0–2 years of experience welcome. The role involves handling inquiries via chat, resolving issues, and delivering a positive customer experience.

The position offers full-time employment with rotational UK shifts, five working days per week, and opportunities for training and career growth.

Qualifications

• Excellent verbal and written communication in English.
• Basic computer proficiency and MS Office familiarity.
• Good problem-solving and interpersonal skills.
• Ability to work in a fast-paced environment.
• Customer-centric attitude and willingness to learn.

Responsibilities

• Handle Inbound/Outbound customer interactions via phone, chat, or other channels.
• Respond to customer inquiries in a professional and timely manner.
• Resolve customer complaints and escalate complex issues when required.
• Maintain accurate records of customer interactions and transactions.
• Provide product, service, and process-related information to customers.
• Follow company policies, quality standards, and customer service guidelines.
• Meet individual and team performance targets.
• Coordinate with internal departments to ensure timely issue resolution.
• Build and maintain positive customer relationships.

Skills

English communication

MS Office

Problem solving

Interpersonal skills

Fast-paced environment

Customer-centric attitude

Education

Graduate

Tools

MS Office

Job description

About WNS

WNS Global Services is a global business process management (BPM) company that combines industry expertise with technology and analytics to deliver business solutions to organizations worldwide. WNS works with clients across multiple industries, including Travel, Banking & Financial Services, Healthcare, Retail, Insurance and Logistics.

WNS has a strong presence in the travel and hospitality domain and offers opportunities to work with global clients and international processes.

Job Title: Customer Service Executive - International Chat Process

Location: Mumbai

Experience: 0-2 Years

Working Days: 5 Days a Week

Weekly Off: 2 Rotational off's

Employment Type: Full-Time

Interview Type: Face-to-face Interview

Job Summary

We are looking for enthusiastic and customer-focused Customer Service Executives to join our team in Mumbai. The ideal candidate will be responsible for handling customer queries, providing accurate information, resolving concerns, and ensuring a positive customer experience. Freshers and candidates with up to 2 years of experience are welcome to apply.

Key Responsibilities

• Handle Inbound/Outbound customer interactions via phone, chat, or other communication channels.
• Respond to customer inquiries in a professional and timely manner.
• Resolve customer complaints and escalate complex issues when required.
• Maintain accurate records of customer interactions and transactions.
• Provide product, service, and process-related information to customers.
• Follow company policies, quality standards, and customer service guidelines.
• Meet individual and team performance targets.
• Coordinate with internal departments to ensure timely issue resolution.
• Build and maintain positive customer relationships.

Required Skills & Qualifications

• Graduate Freshers can apply (depending on company requirements).
• Excellent verbal and written communication skills in English;
• Basic computer proficiency and familiarity with MS Office.
• Good problem-solving and interpersonal skills.
• Ability to work in a fast-paced environment.
• Customer-centric attitude and willingness to learn.

Preferred Qualifications

0-2 years of experience in customer service, customer support, BPO, call center, or related roles.

Freshers with excellent communication skills are encouraged to apply.

Working Conditions

• Location: Thane
• Shift: Rotational shifts (UK)
• Working Days: 5 days per week
• Weekly Off: Rotational Off

What We Offer

• Competitive salary and incentives (if applicable)
• Training and career development opportunities
• Supportive work environment
• Growth opportunities within the organization