Customer Service Representative

WNS; Gurugram District; On-site; INR 210,000 - 320,000; Full time

Benefits offered by this job

Competitive salary

Training and career development

Supportive work environment

Job summary

WNS Global Services in Gurgaon is seeking enthusiastic Customer Service Executives to handle customer queries and ensure a positive experience for Mumbai & Pune clients. Fresher and 0–2 years candidates are welcome to apply.

Role involves inbound/outbound calls, chat, and information provision across travel, banking, healthcare, retail, and logistics sectors. The team works in rotational shifts with a 5-day work week, offering a supportive environment and growth opportunities within a global BPM

Qualifications

• Graduates may apply depending on requirements.
• Excellent verbal and written English communication.
• Basic computer proficiency and MS Office familiarity.
• Good problem-solving and interpersonal skills.
• Ability to work in a fast-paced environment.
• Customer-centric attitude and willingness to learn.

Responsibilities

• Handle inbound/outbound customer interactions via phone, chat, or other channels.
• Respond to customer inquiries in a professional and timely manner.
• Resolve customer complaints and complex issues when required.
• Maintain accurate records of customer interactions and transactions.
• Provide product, service, and process-related information to customers.
• Follow company policies, quality standards, and guidelines.
• Meet individual and team performance targets.
• Coordinate with internal departments for timely issue resolution.
• Build and maintain positive customer relationships.

Skills

English communication

Problem solving

Interpersonal skills

Adaptability

Education

Graduate or equivalent

Tools

MS Office

Job description

WNS Global Services is a global business process management (BPM) company that combines industry expertise with technology and analytics to deliver business solutions to organizations worldwide. WNS works with clients across multiple industries, including Travel, Banking & Financial Services, Healthcare, Retail, Insurance and Logistics.

WNS has a strong presence in the travel and hospitality domain and offers opportunities to work with global clients and international processes.

Location: Gurgaon

Experience: 0-2 Years

Working Days: 5 Days a Week

Weekly Off: Rotational off

Employment Type: Full-Time

Interview type: Virtual

Job Summary

We are looking for enthusiastic and customer-focused Customer Service Executives to join our team in Mumbai & Pune. The ideal candidate will be responsible for handling customer queries, providing accurate information, resolving concerns, and ensuring a positive customer experience. Freshers and candidates with up to 2 years of experience are welcome to apply.

Key Responsibilities

• Handle Inbound/Outbound customer interactions via phone, chat, or other communication channels.
• Respond to customer inquiries in a professional and timely manner.
• Resolve customer complaints and escape complex issues when required.
• Maintain accurate records of customer interactions and transactions.
• Provide product, service, and process-related information to customers.
• Follow company policies, quality standards, and customer service guidelines.
• Meet individual and team performance targets.
• Coordinate with internal departments to ensure timely issue resolution.
• Build and maintain positive customer relationships.

Required Skills & Qualifications

• Graduate can apply (depending on company requirements).
• Excellent verbal and written communication skills in English;
• Basic computer proficiency and familiarity with MS Office.
• Good problem-solving and interpersonal skills.
• Ability to work in a fast-paced environment.
• Customer-centric attitude and willingness to learn.

Preferred Qualifications

• 0-2years of experience in customer service, customer support, BPO, call center, or related roles.
• Freshers with excellent communication skills are encouraged to apply.

Working Conditions

• Location: Gurgaon
• Shift: Rotational shifts
• Weekly Off: Rotational week offs

What We Offer

• Competitive salary and incentives (if applicable)
• Training and career development opportunities
• Supportive work environment
• Growth opportunities within the organization