Customer Service Specialist

WNS; Thane; On-site; INR 420,000 - 540,000; Full time

Benefits offered by this job

Cab facility for non-socialable hours

Job summary

WNS in Thane, Mumbai is hiring for an International Chat Process with UK rotational shifts. The role requires excellent English communication and comfort with office-based work (WFO).

Fresh graduates or undergraduates with six months of relevant experience are eligible. You will handle international chat queries and provide timely resolutions while maintaining professional communication and high customer satisfaction.

Qualifications

• Fresh Graduates can apply
• Undergraduates: Minimum 6 months of relevant experience
• Excellent English communication skills are mandatory
• Comfortable working in rotational/UK shifts
• Comfortable working from the Thane office

Responsibilities

• Handle customer queries through international chat support
• Provide accurate and timely resolutions to customer queries
• Maintain professional communication with customers
• Ensure a high standard of customer service and customer satisfaction
• Follow process guidelines and company policies

Skills

Excellent English communication

Customer service orientation

Chat support

Education

Graduate degree

Undergrad with 6 months experience

Job description

WNS IS HIRING | INTERNATIONAL CHAT PROCESS

Location: Thane, Mumbai

Work Mode: Work From Office (WFO)

Process: International Chat Process

Shift: UK Rotational Shifts

Week Off: Rotational

Eligibility

• Graduates: Freshers can apply
• Undergraduates: Minimum 6 months of relevant experience
• Excellent English communication skills are mandatory
• Candidates should be comfortable working in rotational/UK shifts
• Candidates should be comfortable working from the Thane office

Job Responsibilities

• Handle customer queries through international chat support
• Provide accurate and timely resolutions to customer queries
• Maintain professional communication with customers
• Ensure a high standard of customer service and customer satisfaction
• Follow process guidelines and company policies

What We Offer

• Opportunity to work with a leading organization
• International customer service exposure
• Career growth and learning opportunities
• Professional work environment
• Cab facility available for eligible non-socialable hours/shifts