Voice and chat process - WNS

Iteachc2c; Pune District; On-site; INR 305,000 - 365,000; Full time

Job summary

WNS (Holdings) Limited in Pune invites graduates to join as a Customer Support Executive. You will handle customer queries in a professional manner, provide accurate information, resolve inquiries and issues promptly, and maintain thorough knowledge of company products, services, policies, and procedures.

You will document interactions, escalate complex issues as needed, and work towards team and personal targets while adapting to a 24x7 night-shift environment.

Qualifications

• Graduate degree required.

Responsibilities

• Handle customer queries in a professional manner.
• Provide accurate information and resolve customer inquiries, complaints, and issues promptly.
• Assist customers with product or service-related questions, account inquiries.
• Maintain thorough knowledge of company products, services, policies, and procedures to effectively address customer concerns.
• Document customer interactions and update customer records with accurate information.
• Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance.
• Upsell and cross-sell products or services basis process requirement
• Perform all duties within team and personal targets.
• Must be comfortable with 24*7 work environment especially night shifts.

Education

Graduate

Job description

Company profile

WNS (Holdings) Limited is a leading global Business Process Management (BPM) company headquartered in Mumbai, India. It manages business operations for over 400 clients globally across industries like travel, insurance, banking, healthcare, and logistics. The organization focuses heavily on data analytics, digital transformation, and technology-led consulting to optimize client workflows.

Company Address

Viman Nagr Pune

Age

18+

Last date to apply

Continue hiring

Salary

Above 30k

Location

Viman Nagr Pune

Time

9 hrs

Responsibilities

• Handle customer queries in a professional manner.
• Provide accurate information and resolve customer inquiries, complaints, and issues promptly.
• Assist customers with product or service-related questions, account inquiries.
• Maintain thorough knowledge of company products, services, policies, and procedures to effectively address customer concerns.
• Document customer interactions and update customer records with accurate information.
• Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance.
• Upsell and cross-sell products or services basis process requirement
• Perform all duties within team and personal targets.
• Must be comfortable with 24*7 work environment especially night shifts.

Requirements / Qualification

Any graduate