Customer Service Representative

WNS; Thane; On-site; INR 200,000 - 280,000; Full time

Job summary

WNS Global Services in Thane is seeking a Customer Service Executive for an International Chat Process (Non-IT). The role focuses on handling customer queries via chat, delivering accurate information, resolving concerns, and ensuring a positive customer experience.

Freshers and candidates with up to 2 years of experience are welcome to apply. You will interact with customers across UK shifts as part of a team, maintaining records, following quality standards, and meeting performance targets.

Qualifications

• Graduate Freshers with English communication and basic computer skills.
• Strong verbal and written English are required.
• Ability to work in a fast-paced environment and learn.
• Customer-centric attitude and willingness to learn.

Responsibilities

• Handle Inbound/Outbound customer interactions via chat.
• Respond to inquiries professionally and timely.
• Resolve complaints and escalate when needed.
• Maintain records of customer interactions and transactions.
• Provide product, service, and process information to customers.
• Follow policies, quality standards, and guidelines.
• Meet individual and team performance targets.
• Coordinate with internal teams for timely resolutions.
• Build and maintain positive customer relationships.

Skills

English communication

MS Office

Problem solving

Interpersonal skills

Fast-paced environment

Customer-centric attitude

Education

Graduate Freshers

Tools

MS Office

Job description

About WNS

WNS Global Services is a global business process management (BPM) company that combines industry expertise with technology and analytics to deliver business solutions to organizations worldwide. WNS works with clients across multiple industries, including Travel, Banking & Financial Services, Healthcare, Retail, Insurance and Logistics.

WNS has a strong presence in the travel and hospitality domain and offers opportunities to work with global clients and international processes.

Job Title: Customer Service Executive - International Chat Process (Non-IT)

Location: Thane

Experience: 0-2 Years

Working Days: 5 Days a Week

Weekly Off: 2 Rotational off's

Employment Type: Full-Time

Interview Type: Face-to-face Interview

Job Summary

We are looking for enthusiastic and customer-focused Customer Service Executives to join our team in Mumbai. Please note that this is strictly a Non-IT customer support role (Non-Technical). The ideal candidate will be responsible for handling customer queries, providing accurate information, resolving concerns, and ensuring a positive customer experience. Freshers and candidates with up to 2 years of experience are welcome to apply.

Key Responsibilities

• Handle Inbound/Outbound customer interactions via chat or other communication channels.
• Respond to customer inquiries in a professional and timely manner.
• Resolve customer complaints and escalat...
• Maintain accurate records of customer interactions and transactions.
• Provide product, service, and process-related information to customers.
• Follow company policies, quality standards, and customer service guidelines.
• Meet individual and team performance targets.
• Coordinate with internal departments to ensure timely issue resolution.
• Build and maintain positive customer relationships.

Required Skills & Qualifications

• Graduate Freshers can apply (depending on company requirements).
• Excellent verbal and written communication skills in English;
• Basic computer proficiency and familiarity with MS Office.
• Good problem-solving and interpersonal skills.
• Ability to work in a fast-paced environment.
• Customer-centric attitude and willingness to learn.

Preferred Qualifications

• Graduate Freshers with excellent communication skills are encouraged to apply.
• 0-2 years of experience in customer service, customer support, BPO, call center, or related roles.

Working Conditions

• Location: Thane
• Shift: Rotational shifts (UK Shifts)
• Working Days: 5 days per week
• Weekly Off: 2 Rotational Offs

What We Offer

• Competitive salary and incentives
• Training and career development opportunities
• Supportive work environment
• Growth opportunities within the organization