Customer Service Representative

WNS; Bengaluru; On-site; INR 250,000 - 380,000; Full time

Job summary

WNS in Bengaluru is seeking a Customer Support Associate – International Voice Process to handle inbound/outbound calls for international clients in the General Insurance domain.

The role requires strong English communication, good listening, and a customer-oriented approach, with an office-based schedule (5 days a week) and rotational shifts. Interview is in-person at Bangalore location.

Qualifications

• Undergraduates with minimum 6 months experience in international BPO is mandatory.
• Graduate freshers can apply.
• 1+ year experience in insurance domain is an additional benefit.
• Excellent verbal communication skills in English.

Responsibilities

• Handle inbound and/or outbound calls for international clients.
• Understand customer requirements and offer best options.
• Maintain high standards of communication and customer satisfaction.
• Document customer interactions in the system.

Skills

English communication

Customer-focused

Listening skills

Education

Undergraduate

Graduate Fresher

Tools

CRM (generic)

Job description

Job Title: Customer Support Associate – International Voice Process

Location: Bangalore (In-Person Interview only)

About WNS: WNS is a leading global Business Process Management (BPM) company and, following its acquisition by Capgemini, is now part of the Capgemini Group. WNS brings deep domain expertise and technology-driven solutions across industries including Insurance, Banking & Financial Services, Healthcare, Travel, Retail, and Manufacturing, helping global organizations enhance customer experience, operational efficiency, and business performance.

As part of the Capgemini Group, WNS offers employees the opportunity to work with leading global clients, gain international exposure, and build expertise across diverse business processes. With a strong focus on innovation, digital transformation, and professional development, WNS provides a dynamic environment for building a successful long-term career.

We are looking for enthusiastic and customer-focused professionals to join our International Voice Process – General Insurance team. The selected candidates will be responsible for handling inbound and/or outbound customer calls, resolving insurance-related queries, providing accurate information, and delivering a high-quality customer experience.

The ideal candidate should have strong English communication skills, good listening ability, a customer-oriented approach, and the flexibility to work in international shifts.

Key Responsibilities:

• Handle customer calls for international clients professionally and efficiently
• Understand customer requirements and help them with best available options
• Maintain high standards of communication and customer satisfaction
• Adhere to process guidelines and quality parameters
• Document customer interactions appropriately

Eligibility Criteria:

• Undergraduates - minimum 6 months of experience in international BPO is mandatory
• Graduate Freshers can apply
• 1+years of experience in insurance domain is an additional benefit
• Excellent verbal communication skills in English

Work Schedule:

• 5 days working from office (Rotational shifts)
• 2 week offs (Sat/Sun fixed off)