Customer Support Specialist

Swadeshpos; Rajkot; On-site; INR 279,000 - 390,600; Full time

Benefits offered by this job

Performance bonuses

Career growth to CS lead

Team events

Job summary

Swadeshpos is looking for a customer support associate in Rajkot, Gujarat. You'll be the frontline hero helping customers with billing, inventory, GST issues via chat, email, WhatsApp, and phone, requiring a patient and customer-first attitude.

Key responsibilities include responding to support tickets, troubleshooting POS issues, and documenting solutions. Freshers are encouraged to apply as training will be provided. Benefits include performance bonuses and career growth opportunities.

Qualifications

• Excellent communication skills in English and Hindi/Gujarati.
• Basic understanding of POS systems, billing, or retail operations.
• Customer-first attitude and patience.

Responsibilities

• Respond to support tickets within SLA (< 15 min avg).
• Troubleshoot POS billing, sync, printer, and GST issues.
• Create help articles and document common solutions.
• Escalate bugs to engineering with clear reproduction steps.
• Collect NPS feedback and identify improvement opportunities.

Skills

Excellent communication in English

Excellent communication in Hindi/Gujarati

Basic understanding of POS

Customer-first attitude

Ability to work shifts

Job description

Be the frontline hero for Swadesh POS customers — resolve billing, inventory, GST, and hardware issues via chat, email, WhatsApp, and phone with empathy and speed.

Rajkot, Gujarat

Responsibilities

• Respond to support tickets within SLA (< 15 min avg)
• Troubleshoot POS billing, sync, printer, and GST issues
• Create help articles and document common solutions
• Escalate bugs to engineering with clear reproduction steps
• Collect NPS feedback and identify improvement opportunities

Requirements

• Excellent communication in English and Hindi/Gujarati
• Basic understanding of POS, billing, or retail operations
• Patient, customer‑first attitude
• Willingness to work shifts including weekends
• Freshers welcome — we provide POS training

Benefits

• Performance bonuses
• Career growth to CS lead
• Team events