Customer Support Specialist

Elevateprimesolutions; Gwalior District; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Competitive workplace environment

Supportive team culture

Growth and professional development opportunities

Job summary

Elevateprimesolutions is hiring a Customer Support Specialist for its office in Gwalior District, Madhya Pradesh. This role involves handling customer queries through calls, emails, and chat, while maintaining a high standard of customer satisfaction.

Ideal candidates should possess excellent English communication skills and can be either experienced or freshers. The company offers a competitive workplace environment with opportunities for growth and professional development.

Qualifications

• Previous experience in customer support or similar role preferred.
• Freshers can also apply.
• Ability to work in a dynamic office environment.

Responsibilities

• Handle customer queries via calls, emails, and chat.
• Provide accurate information and resolve customer issues efficiently.
• Maintain service quality standards.

Skills

Excellent English communication skills

Problem-solving abilities

Attention to detail

Job description

Job Overview

ABKPS Outsourcing Private Limited is hiring a Customer Support Specialist to join its growing team. The role involves handling customer queries, providing effective solutions, and ensuring a high level of customer satisfaction in a dynamic office environment.

Key Responsibilities

• Handle customer queries via calls, emails, and chat
• Provide accurate information and resolve customer issues efficiently
• Maintain professional communication with customers
• Record and update customer interactions in the system
• Collaborate with internal teams for issue resolution
• Ensure timely follow-ups and customer satisfaction
• Maintain service quality standards
• Support daily customer service operations

Required Skills & Experience

• Excellent English communication skills (written and verbal)
• Previous experience in customer support or similar role preferred
• Freshers can also apply
• Strong problem-solving abilities and attention to detail
• Ability to work in a dynamic office environment
• Professional attitude and strong work ethic

What We Offer

• Competitive workplace environment
• Supportive team culture
• Growth and professional development opportunities