Customer Support Specialist

Tata Consultancy Services; Bengaluru; On-site; INR 300,000 - 540,000; Full time

Job summary

Tata Consultancy Services in Bengaluru, India, is seeking a customer support professional to handle inquiries, clarify information, and locate accurate data to assist clients. You will work with customers to understand their requirements and ensure smooth information delivery.

You will resolve problems by clarifying issues, researching answers, presenting alternative solutions, and escalating when necessary to provide timely resolutions and satisfied customers.

Job description

• Answers inquiries by clarifying desired information; researching, locating, and providing information
• Determines requirements by working with customers
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.