Customer Support Senior Representative

Careernet; Bengaluru; Vor Ort; INR 335.000 - 502.000; Vollzeit

Zusammenfassung

Careernet is seeking a Customer Service Senior Representative to join our Global Individual Health operations in Bengaluru. You will be the main point of contact for expatriate clients, handling inquiries by phone, chat, or email and ensuring timely, accurate information on health benefits.

The role requires 1–5 years of healthcare insurance claims experience, excellent English communication, and strong teamwork.

Qualifikationen

• 1–5 years of experience in processing global healthcare insurance claims.
• Willing to commit to 45 hours per week with 8-week induction in Bengaluru.
• Able to work shifts Monday through Sunday as required.
• Excellent English communication skills, verbal and written.
• Strong interpersonal and collaborative skills.
• Organizational skills to manage workload in fast-paced environment.
• Proactive in recommending process improvements.

Aufgaben

• Be the first point of contact for global customers via phone, chat, or email.
• Ensure first contact resolution and promptly respond to inquiries.
• Follow procedures and policy terms and conditions.
• Provide clear information on health benefits to customers.
• Monitor turnaround times to resolve contacts promptly.
• Collaborate with internal teams to optimize resources.
• Support teammates and contribute to operational goals.
• Perform ad-hoc tasks as needed.

Kenntnisse

Customer service

Communication skills

Interpersonal skills

Organizational skills

Problem solving

Attention to detail

Initiative

Team collaboration

Ausbildung

Any Graduate

Jobbeschreibung

Role title Customer Service Senior Representative

About Us:

We are seeking a dedicated and empathetic Customer Service Representative to join our Global Individual Health operations. As a leading provider of private medical insurance worldwide, we are committed to delivering exceptional customer experiences to our expatriate clientele.

Responsibilities:

As a key member of our Customer Service Team, you will be the first point of contact for our global customers, providing unparalleled support via telephone, live chat, or email. Your responsibilities include:

• Ensuring first contact resolution and responding promptly to customer inquiries.
• Adhering to operating procedures and regulations in line with policy terms and conditions.
• Offering quality information regarding health benefits to customers.
• Monitoring turnaround times to ensure timely resolution of customer contacts.
• Building collaborative relationships with internal teams to optimize resources.
• Actively supporting team members and contributing to achieving operational goals.
• Performing ad-hoc tasks as required to meet business needs.

Requirements:

• Experience: Minimum 1 to 5 years of experience in processing global healthcare insurance claims.
• Availability: Able to commit to 45 hours per week, with an 8-week induction training based in our CHSI Bengaluru Office.
• Shifts: Available to work shifts between Monday and Sunday, flexible to work in shifts as per business requirements.
• Communication Skills: Excellent English language communication skills, both verbal and written.
• Interpersonal Skills: Strong interpersonal skills to interact effectively with customers and internal teams.
• Organizational Skills: Ability to organize, prioritize, and manage workload in a fast-paced environment.
• Problem-Solving: Quick identification of customer needs and exercising judgment in a professional manner.
• Attention to Detail: Excellent attention to detail with a high level of accuracy.
• Initiative: Ability to work under own initiative and proactive in recommending and implementing process improvements.

Education

Any Graduate