Customer Service Senior Representative

IN1 Cigna Health Solutions India Private Limited; Bengaluru; On-site; INR 420,000 - 640,000; Full time

Job summary

Cigna Health and Life Insurance Company in Bengaluru is seeking a Customer Service Representative to deliver top-tier support to global healthcare clients. You will handle inquiries, provide accurate health benefits information, and resolve issues on first contact while adhering to policy terms.

The role requires 2–4 years of health insurance claims experience, 45 hours per week, and an 8-week induction in Bengaluru.

Qualifications

• 2–4 years of global health insurance claims experience.
• Willing to work 45 hours/week with an 8-week induction in Bengaluru.
• Flexible shift availability Mon–Sun.
• Excellent English verbal and written communication.
• Strong interpersonal, organizational, and detail-oriented skills.
• Graduate degree required.

Responsibilities

• Ensure first contact resolution and respond promptly to customer inquiries.
• Adhere to operating procedures and regulations in line with policy terms and conditions.
• Offer quality information regarding health benefits to customers.
• Monitor turnaround times to ensure timely resolution of customer contacts.
• Build collaborative relationships with internal teams to optimize resources.
• Actively support team members and contribute to achieving operational goals.
• Perform ad-hoc tasks as required to meet business needs.

Skills

Customer service

English communication

Problem solving

Attention to detail

Team collaboration

Organizational skills

Education

Any Graduate

Job description

About Us

We are seeking a dedicated and empathetic Customer Service Representative to join our Global Individual Health operations team at Cigna. As a leading provider of private medical insurance worldwide, we are committed to delivering exceptional customer experiences to our expatriate clientele.

Responsibilities

• Ensuring first contact resolution and responding promptly to customer inquiries.
• Adhering to operating procedures and regulations in line with policy terms and conditions.
• Offering quality information regarding health benefits to customers.
• Monitoring turnaround times to ensure timely resolution of customer contacts.
• Building collaborative relationships with internal teams to optimize resources.
• Actively supporting team members and contributing to achieving operational goals.
• Performing ad-hoc tasks as required to meet business needs.

Requirements

• Experience: Minimum 2 to 4 years of experience in processing global healthcare insurance claims.
• Availability: Able to commit to 45 hours per week, with an 8-week induction training based in our CHSI Bengaluru Office.
• Shifts: Available to work shifts between Monday and Sunday, flexible to work in shifts as per business requirements.
• Communication Skills: Excellent English language communication skills, both verbal and written.
• Interpersonal Skills: Strong interpersonal skills to interact effectively with customers and internal teams.
• Organizational Skills: Ability to organize, prioritize, and manage workload in a fast-paced environment.
• Problem-Solving: Quick identification of customer needs and exercising judgment in a professional manner.
• Attention to Detail: Excellent attention to detail with a high level of accuracy.
• Initiative: Ability to work under own initiative and proactive in recommending and implementing process improvements.
• Education: Any Graduate

Why Join Cigna

This role offers a unique opportunity to contribute to a global leader in healthcare insurance. If you are a 'people person' with a passion for delivering exceptional customer service, and you thrive in a dynamic environment,

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.