Customer Senior Service Representative

The Cigna Group; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

A global healthcare leader is seeking a dedicated Customer Service Representative for their Bengaluru office. This full-time position requires 2-4 years of experience in processing healthcare insurance claims and excellent English communication skills. The role focuses on delivering exceptional customer service by resolving inquiries efficiently and collaboratively with teams. Candidates should be organized, detail-oriented, and able to thrive in a dynamic work environment with shift flexibility.

Qualifications

• Minimum 2 to 4 years of experience in processing global healthcare insurance claims.
• Excellent English language communication skills, both verbal and written.
• Ability to work under initiative and proactively recommend process improvements.

Responsibilities

• Ensure first contact resolution and respond promptly to customer inquiries.
• Adhere to operating procedures and regulations in line with policy terms.
• Provide quality information regarding health benefits to customers.
• Monitor turnaround times to ensure timely resolutions.
• Build collaborative relationships with internal teams.
• Support team members to achieve operational goals.
• Perform ad-hoc tasks to meet business needs.

Skills

Experience in processing global healthcare insurance claims

Excellent English language communication skills

Strong interpersonal skills

Ability to organize and prioritize workload

Problem-solving skills

Attention to detail

Initiative in recommending improvements

Education

Any Graduate

Job description

Job Title: Customer Service Representative - Global Individual Health Operations

Location: CHSI Bengaluru Office (100% Office-Based)

Job Type: Full-time

About Us: We are seeking a dedicated and empathetic Customer Service Representative to join our Global Individual Health operations team at Cigna. As a leading provider of private medical insurance worldwide, we are committed to delivering exceptional customer experiences to our expatriate clientele.

Responsibilities

• Ensuring first contact resolution and responding promptly to customer inquiries.
• Adhering to operating procedures and regulations in line with policy terms and conditions.
• Offering quality information regarding health benefits to customers.
• Monitoring turnaround times to ensure timely resolution of customer contacts.
• Building collaborative relationships with internal teams to optimize resources.
• Actively supporting team members and contributing to achieving operational goals.
• Performing ad-hoc tasks as required to meet business needs.

Requirements

• Experience: Minimum 2 to 4 years of experience in processing global healthcare insurance claims.
• Availability: Able to commit to a 45‑hour week, with an 8‑week induction training based in our CHSI Bengaluru Office.
• Shifts: Available to work shifts between Monday and Sunday, from 1.30 PM to 4.30 AM local time.
• Communication Skills: Excellent English language communication skills, both verbal and written.
• Interpersonal Skills: Strong interpersonal skills to interact effectively with customers and internal teams.
• Organizational Skills: Ability to organize, prioritize, and manage workload in a fast‑paced environment.
• Problem‑Solving: Quick identification of customer needs and exercising judgment in a professional manner.
• Attention to Detail: Excellent attention to detail with a high level of accuracy.
• Initiative: Ability to work under own initiative and proactive in recommending and implementing process improvements.

Education

Any Graduate

Why Join Cigna

This role offers a unique opportunity to contribute to a global leader in healthcare insurance. If you are a 'people person' with a passion for delivering exceptional customer service and thrive in a dynamic environment, we invite you to apply.

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health‑care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.