Customer Service Sr Representative

Evernorth Health Services; Bengaluru; On-site; INR 300,000 - 450,000; Full time

Job summary

Cigna is seeking a dedicated Customer Service Representative for its Global Individual Health operations in Bengaluru. You will be the first point of contact for expatriate customers, handling inquiries via phone, chat, or email, and delivering exceptional service.

Ideal candidates have 2–4 years of experience in healthcare claims processing and strong English communication skills. The role requires 45 hours per week and a flexible shift pattern to meet business needs.

Qualifications

• Minimum 2 to 4 years of experience in processing global healthcare insurance claims.
• Excellent English communication skills, both verbal and written.
• Strong interpersonal and organizational skills to manage workload in a fast-paced environment.
• Ability to commit to 45 hours per week with induction training in Bengaluru.
• Willingness to work shifts Monday through Sunday as required by business needs.

Responsibilities

• Serve as the first point of contact for global customers via phone, live chat, or email.
• Provide accurate information regarding health benefits and policy terms.
• Ensure first contact resolution and timely handling of inquiries.
• Adhere to procedures and regulations to ensure compliant responses.
• Collaborate with internal teams to optimize resources and support operational goals.
• Support teammates and participate in ad-hoc tasks as needed.

Skills

Healthcare claims experience

English communication

Customer service

Education

Graduate degree

Job description

About Us:

We are seeking a dedicated and empathetic Customer Service Representative to join our Global Individual Health operations team at Cigna. As a leading provider of private medical insurance worldwide, we are committed to delivering exceptional customer experiences to our expatriate clientele.

Responsibilities:

As a key member of our Customer Service Team, you will be the first point of contact for our global customers, providing unparalleled support via telephone, live chat, or email. Your responsibilities include:

• Ensuring first contact resolution and responding promptly to customer inquiries.
• Adhering to operating procedures and regulations in line with policy terms and conditions.
• Offering quality information regarding health benefits to customers.
• Monitoring turnaround times to ensure timely resolution of customer contacts.
• Building collaborative relationships with internal teams to optimize resources.
• Actively supporting team members and contributing to achieving operational goals.
• Performing ad-hoc tasks as required to meet business needs.

Requirements:

• Experience: Minimum 2 to 4 years of experience in processing global healthcare insurance claims.
• Availability: Able to commit to 45 hours per week, with an 8-week induction training based in our CHSI Bengaluru Office.
• Shifts: Available to work shifts between Monday and Sunday, flexible to work in shifts as per business requirements.
• Communication Skills: Excellent English language communication skills, both verbal and written.
• Interpersonal Skills: Strong interpersonal skills to interact effectively with customers and internal teams.
• Organizational Skills: Ability to organize, prioritize, and manage workload in a fast-paced environment.
• Problem-Solving: Quick identification of customer needs and exercising judgment in a professional manner.
• Attention to Detail: Excellent attention to detail with a high level of accuracy.
• Initiative: Ability to work under own initiative and proactive in recommending and implementing process improvements.

Education

Any Graduate

Why Join Cigna

This role offers a unique opportunity to contribute to a global leader in healthcare insurance. If you are a people person with a passion for delivering exceptional customer service, and you thrive in a dynamic environment, we invite you to apply.

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.