Customer Support Representative (Work from Home)

Busibud Solutions Private Ltd; Gurugram District; Remote; INR 83,000 - 131,000; Part time

Benefits offered by this job

Fully remote

Part-time role

On-the-job training

Startup growth opportunities

Job summary

Busibud Solutions Private Ltd is seeking a Customer Support Representative to be the first point of contact for customers via email and live chat. This role is ideal for freshers who want to start a career in customer service within a fast-paced SaaS startup environment.

You'll work fully remotely on a part-time basis, with on-the-job training and ongoing support to help you grow. Night shifts are available, and a positive, proactive attitude is valued in a collaborative team.

Qualifications

• Freshers welcome to start their career in customer support.
• Excellent written English with professional communication.
• Willingness to work night shifts (part-time, remote).

Responsibilities

• Assist customers by responding to queries via email and live chat.
• Provide accurate information and ensure a positive customer experience.
• Collaborate with the support team to achieve KPIs.
• Learn and adapt quickly to processes, tools, and customer needs.

Skills

Excellent written English

Willingness to learn

Team player

Job description

We're a growing SaaS startup focused on providing seamless customer experiences through our software solutions. As we expand, we're looking for enthusiastic individuals eager to start their careers in customer support.

Role Overview:

As a Customer Support Representative, you will be the first point of contact for customers, assisting them with queries via email and live chat. This role is ideal for freshers who are looking to gain hands-on experience in customer service while working in a fast-paced, supportive environment.

Key Responsibilities:

• Assist customers by responding to queries through email and live chat
• Provide accurate information and ensure a positive customer experience
• Collaborate with the support team to achieve key performance goals
• Learn and adapt quickly to processes, tools, and customer needs

What We're Looking For:

• Excellent written English with clear and professional communication
• Strong willingness to learn and build a career in customer support
• Availability to work night shifts (part-time, remote)
• Positive attitude, problem-solving mindset, and team spirit

What We Offer:

• Fully remote, part-time role
• On-the-job training and support to help you succeed
• Exposure to the SaaS industry and growth opportunities in a startup environment

If you're ready to kick-start your career in customer support and are passionate about helping customers, we'd love to hear from you!