Customer Support Executive (US Shift)

Zynact; Kerala; Remote; INR 300,000 - 450,000; Full time

Benefits offered by this job

Remote working opportunity

Collaborative work environment

Opportunities to learn and grow

Exposure to international customers

Job summary

Zynact Technologies LLP in Kerala, India, is seeking a Customer Support Executive to assist our US-based customers. The ideal candidate will have excellent English communication skills, a proactive problem-solving mindset, and the ability to deliver timely, professional support through email, live chat, and phone.

You will work night shifts aligned with US business hours in a fully remote setup, responding to inquiries, guiding customers through solutions, maintaining records, and ensuring

Qualifications

• Excellent written and verbal English communication skills.
• Strong interpersonal, problem-solving, and listening skills.

Responsibilities

• Respond to customer inquiries via email, live chat, phone, or other support channels.
• Understand customer concerns and provide accurate, timely solutions.
• Troubleshoot basic technical issues and guide customers through resolution steps.
• Maintain clear records of customer interactions, issues, and resolutions.
• Escalate complex issues to the relevant team when necessary.
• Follow up with customers to ensure their concerns are resolved satisfactorily.
• Maintain a professional, friendly, and customer-first approach.
• Meet support quality standards and response-time targets.

Skills

English communication

Problem solving

Remote work capability

Job description

We are looking for a customer-focused and proactive Customer Support Executive to assist our US-based customers. The ideal candidate should have excellent English communication skills, a problem-solving mindset, and the ability to provide timely, professional support through digital communication channels.

Key Responsibilities

Job Type: Full-Time

Work Mode: Remote

Working Days: 5 days a week

Working Hours: 7:30 PM – 4:30 AM IST

Shift: US Shift

About the Role

We are looking for a customer-focused and proactive Customer Support Executive to assist our US-based customers. The ideal candidate should have excellent English communication skills, a problem-solving mindset, and the ability to provide timely, professional support through digital communication channels.

Key Responsibilities

• Respond to customer inquiries via email, live chat, phone, or other support channels.
• Understand customer concerns and provide accurate, timely solutions.
• Troubleshoot basic technical issues and guide customers through resolution steps.
• Maintain clear records of customer interactions, issues, and resolutions.
• Escalate complex issues to the relevant team when necessary.
• Follow up with customers to ensure their concerns are resolved satisfactorily.
• Maintain a professional, friendly, and customer-first approach.
• Meet support quality standards and response-time targets.

Requirements

• Excellent written and verbal English communication skills.
• Strong interpersonal, problem-solving, and listening skills.
• Basic computer proficiency and familiarity with online tools.
• Ability to work independently in a remote environment.
• Comfortable working night shifts aligned with US business hours.
• Good time management, attention to detail, and willingness to learn.
• Previous customer support experience is preferred but not mandatory.

Work Schedule

• Shift timing: 7:30 PM to 4:30 AM IST
• Working days: 5 days per week
• Work arrangement: Fully remote
• Candidates must have a reliable internet connection and a suitable work environment.

What We Offer

• Remote working opportunity.
• A supportive and collaborative work environment.
• Opportunities to learn and grow professionally.
• Exposure to international customers and business operations.