Customer Support Representative | Non Voice process

Talent Acquaintance; Ahmedabad District; On-site; INR 260,000 - 420,000; Full time

Job summary

Talent Acquaintance is seeking a capable chat support specialist to assist customers across multiple platforms. You will respond promptly to inquiries, resolve issues, and collaborate with internal teams to improve service quality.

The role requires strong written and verbal communication, the ability to multitask in a fast-paced environment, and a solid understanding of confidentiality and data handling. Join a team focused on delivering exceptional customer experiences.

Qualifications

• Proven experience in chat support or a related field.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple chats simultaneously.
• Strong problem-solving and analytical skills.
• Familiarity with chat software and technology.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Provide timely and effective chat support to customers via various platforms.
• Respond to customer inquiries and resolve issues professionally and courteously.
• Utilize problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain accurate records of customer interactions and transactions.
• Continuously update knowledge of products and services to provide accurate information.

Skills

Chat support

Multitasking

Written communication

Problem solving

Confidentiality

Tools

Chat software

Job description

Roles and Responsibility

• Provide timely and effective chat support to customers via various platforms.
• Respond to customer inquiries and resolve issues professionally and courteously.
• Utilize problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain accurate records of customer interactions and transactions.
• Continuously update knowledge of products and services to provide accurate information.

Job Requirements

• Proven experience in chat support or a related field.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple chats simultaneously.
• Strong problem-solving and analytical skills.
• Familiarity with chat software and technology.
• Ability to maintain confidentiality and handle sensitive information.