Customer Support Representative | Non Voice process

Talent Acquaintance; Bengaluru; On-site; INR 300,000 - 400,000; Part time

Job summary

Talent Acquaintance in Bengaluru seeks a proactive chat support specialist to engage customers across platforms, respond to inquiries, and resolve issues with courtesy.

You will collaborate with internal teams, maintain accurate interaction records, and continuously update product knowledge to provide precise information. The role requires excellent communication and the ability to handle multiple chats in a fast-paced setting.

Qualifications

• Proven experience in chat support or related field.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple chats simultaneously.
• Strong problem-solving and analytical skills.
• Familiarity with chat software and technology.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Provide timely and effective chat support to customers via various platforms.
• Respond to customer inquiries and resolve issues professionally and courteously.
• Utilize problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain accurate records of customer interactions and transactions.
• Continuously update knowledge of products and services to provide accurate information.

Skills

Chat support experience

Written communication

Verbal communication

Fast-paced environment

Multi-chat handling

Problem-solving

Analytical skills

Confidentiality

Familiar with chat software

Tools

Chat software

Job description

Roles and Responsibility

• Provide timely and effective chat support to customers via various platforms.
• Respond to customer inquiries and resolve issues professionally and courteously.
• Utilize problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain accurate records of customer interactions and transactions.
• Continuously update knowledge of products and services to provide accurate information.

Job Requirements

• Proven experience in chat support or a related field.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple chats simultaneously.
• Strong problem-solving and analytical skills.
• Familiarity with chat software and technology.
• Ability to maintain confidentiality and handle sensitive information.