Customer Support Representative | Non Voice process

Talent Acquaintance; Greater Noida; On-site; INR 260,000 - 420,000; Full time

Job summary

Talent Acquaintance is seeking a dedicated chat support specialist to help assist customers across multiple platforms. The role requires clear written and spoken communication, efficient multitasking, and a proactive approach to resolving inquiries.

You will work with internal teams to improve overall customer experience and maintain precise records of interactions. Ideal candidates will stay updated on product information and demonstrate strong problem-solving abilities while handling sensitive

Qualifications

• Proven experience in chat support or related field.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple chats simultaneously.
• Strong problem-solving and analytical skills.
• Familiarity with chat software and technology.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Provide timely and effective chat support to customers via various platforms.
• Respond to customer inquiries and resolve issues professionally and courteously.
• Utilize problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain accurate records of customer interactions and transactions.
• Continuously update knowledge of products and services to provide accurate information.

Skills

Chat experience

Communication skills

Multitasking

Problem solving

Confidentiality

Job description

Roles and Responsibility

• Provide timely and effective chat support to customers via various platforms.
• Respond to customer inquiries and resolve issues professionally and courteously.
• Utilize problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain accurate records of customer interactions and transactions.
• Continuously update knowledge of products and services to provide accurate information.

Job Requirements

• Proven experience in chat support or a related field.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple chats simultaneously.
• Strong problem-solving and analytical skills.
• Familiarity with chat software and technology.
• Ability to maintain confidentiality and handle sensitive information.