Customer Support Representative | Non Voice process

Talent Acquaintance; Hyderabad; On-site; INR 240,000 - 420,000; Full time

Job summary

Talent Acquaintance in Hyderabad seeks a diligent chat support specialist to assist customers across multiple platforms. You will respond to inquiries, resolve issues, and maintain accurate records while staying courteous and professional.

The role emphasizes problem-solving, confidentiality, and ongoing knowledge of products and services. You will collaborate with internal teams to improve customer experience, manage multiple chats, and communicate clearly in writing.

Qualifications

• Proven experience in chat support or a related field.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple chats.
• Strong problem-solving and analytical skills.
• Familiarity with chat software and technology.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Provide timely and effective chat support to customers via various platforms.
• Respond to customer inquiries and resolve issues professionally and courteously.
• Utilize problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain accurate records of customer interactions and transactions.
• Continuously update knowledge of products and services to provide accurate information.

Skills

Chat empathy

Written communication

Verbal communication

Multi-tasking

Confidentiality

Tools

Chat software

Job description

Roles and Responsibility

• Provide timely and effective chat support to customers via various platforms.
• Respond to customer inquiries and resolve issues professionally and courteously.
• Utilize problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain accurate records of customer interactions and transactions.
• Continuously update knowledge of products and services to provide accurate information.

Job Requirements

• Proven experience in chat support or a related field.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple chats simultaneously.
• Strong problem-solving and analytical skills.
• Familiarity with chat software and technology.
• Ability to maintain confidentiality and handle sensitive information.