Customer Support Representative | Non Voice process

Talent Acquaintance; Dadri; On-site; INR 180,000 - 240,000; Full time

Job summary

Talent Acquaintance seeks a proactive Chat Support Associate to deliver timely customer assistance across multiple platforms. You will respond to inquiries, resolve issues courteously, and collaborate with internal teams to improve the overall customer experience.

You should be able to manage several chats simultaneously, maintain accurate records, and continually update product knowledge to provide precise information.

Qualifications

• Experience in chat support or related field.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple chats simultaneously.
• Strong problem-solving and analytical skills.
• Familiarity with chat software and technology.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Provide timely and effective chat support to customers via various platforms.
• Respond to customer inquiries and resolve issues professionally and courteously.
• Utilize problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain accurate records of customer interactions and transactions.
• Continuously update knowledge of products and services to provide accurate information.

Skills

Chat support

Communication skills

Problem-solving

Multitasking

Confidentiality

Familiarity with chat software

Job description

Roles and Responsibility

• Provide timely and effective chat support to customers via various platforms.
• Respond to customer inquiries and resolve issues professionally and courteously.
• Utilize problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain accurate records of customer interactions and transactions.
• Continuously update knowledge of products and services to provide accurate information.

Job Requirements

• Proven experience in chat support or a related field.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple chats simultaneously.
• Strong problem-solving and analytical skills.
• Familiarity with chat software and technology.
• Ability to maintain confidentiality and handle sensitive information.